Inside Sales & Customer Care Representative

Job Description

Job Description

Description :

Inside Sales & Customer Care Representative

Reports to : Sales & Customer Care Manager

Job Type : Full-time

FLSA Classification : Exempt (Salary) or Non-Exempt (Hourly) – Based on experience and role assignment

Job Summary : As an Inside Sales & Customer Care Representative, you will play a key role in supporting both the customer experience and sales growth of the company. You will assist with inbound orders, resolve customer issues, build lasting relationships, and proactively engage with prospects and existing clients to promote products and services. This hybrid role requires a balance of exceptional customer service skills and a results-driven sales mindset. You will interact with customers across multiple channels (phone, email, chat, social media) and collaborate internally with sales, marketing, and operations teams to ensure a seamless and effective customer journey.

Essential Job Functions :

Inside Sales Responsibilities :

• Proactively generate leads via outbound calls, emails, and social media campaigns.
• Conduct sales presentations to prospects and communicate the value of product offerings.
• Manage and grow existing customer accounts to increase sales and encourage repeat business.
• Open new accounts and consistently meet or exceed sales targets and quotas.
• Maintain ongoing follow-up with prospects to move them through the sales funnel.
• Research market trends and customer needs to identify sales opportunities and stay competitive.
• Track all sales activity and maintain accurate records in the CRM system.
• Support trade shows and conventions as needed, including occasional out-of-state travel.

Customer Care Responsibilities :

Requirements : Requirements :

Preferred Qualifications :

Physical Requirements / Demands :

Whitaker Corporation is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Whitaker Corporation will take steps to assure that people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please contact Matt Reiner at 724-334-7000 ext 214.

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