Talent.com
Customer Experience Manager

Customer Experience Manager

VirtualVocationsNewark, New Jersey, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Customer Experience Manager to lead customer care contact center operations.

Key Responsibilities

Lead and inspire offshore contact center teams to deliver exceptional service across various customer touchpoints

Utilize analytics to monitor performance and drive continuous improvement in customer experiences

Ensure compliance with data privacy and security protocols while developing workforce management strategies

Required Qualifications

Bachelor's degree in Business, Communications, or related field, or 10+ years of experience in a Customer Care Operation

Experience with leading contact center platforms such as Salesforce and Amazon Connect

Willingness to work off hours to manage a 24 / 7 operation

Experience with AI-powered contact center solutions and managing customer journeys across multiple channels

Understanding of data privacy and regulatory compliance in customer operations

serp_jobs.job_alerts.create_a_job

Customer Experience Manager • Newark, New Jersey, United States

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Customer Service Lead

Customer Service Lead

VirtualVocationsBronx, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Service Lead for Luxury Stores Customer Service.Key Responsibilities Provide coaching to Customer Service Associates (CSAs) and Lead team members to ensure per...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Experience Manager

Customer Experience Manager

Home DepotBronx, NY, US
serp_jobs.job_card.full_time
With a career at The Home Depot, you can be yourself and also be part of something bigger.Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of stor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Full Time Customer Experience Manager

Full Time Customer Experience Manager

MichaelsCedar Knolls, NJ, US
serp_jobs.job_card.full_time +1
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Experience Manager

Customer Experience Manager

Five BelowWest Nyack, NY, US
serp_jobs.job_card.full_time
At Five Below our growth is a result of the people who embrace our purpose : We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Associate Customer Manager

Senior Associate Customer Manager

VirtualVocationsPaterson, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Associate Customer Business Manager - Specialty.Key Responsibilities Manage and grow relationships with assigned Specialty customers and serve as the primary day...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Enterprise Customer Success Manager

Enterprise Customer Success Manager

VirtualVocationsHamilton, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for an Enterprise Customer Success Manager.Key Responsibilities Own the customer's renewal, usage, and adoption of product features Identify and execute account expansions, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Director of Customer Service

Director of Customer Service

VirtualVocationsYonkers, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Customer Service to design and scale the service operation that enhances customer experience and retention. Key Responsibilities Lead the service department,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Customer Experience Manager

Customer Experience Manager

FanaticsJersey City, NJ, US
serp_jobs.job_card.full_time
Manager Of Customer Experience.As a Manager of Customer Experience at Fanatics Betting & Gaming, you will help lead the sportsbook & casino customer experience function. A critical element of this r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Service Management

Customer Service Management

NY Marketing FirmNew York, NY, US
serp_jobs.job_card.full_time
Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 clients. Our companywide initiatives are to better our service for our clients in ord...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Service - Entry Level Management

Customer Service - Entry Level Management

NY Marketing FirmNew York, NY, US
serp_jobs.job_card.full_time
Customer Service - Entry Level Management.NY Marketing Firm is an outsourced marketing and advertising company in the Chicago area. We are responsible for participating in ongoing market planning an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Senior Director of Customer Service

Senior Director of Customer Service

VirtualVocationsElizabeth, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Director, Consumer & Customer Service.Key Responsibilities Set the customer service vision and strategy in partnership with senior leadership to deliver exceptio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Client Experience Director

Client Experience Director

VirtualVocationsYonkers, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Client Experience Director to oversee the development and support of customer service teams in a remote environment. Key Responsibilities Train, motivate, and guide a te...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Part Time Customer Experience Manager

Part Time Customer Experience Manager

MichaelsNew York, NY, US
serp_jobs.job_card.part_time
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Experience Lead

Customer Experience Lead

VirtualVocationsHamilton, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Experience Lead.Key Responsibilities Lead escalated case resolution by managing high-priority requests and coordinating with internal and external partners Fa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Manager, Customer Operations

Senior Manager, Customer Operations

VirtualVocationsHamilton, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Manager, Customer Operations to lead their inbound virtual contact center.Key Responsibilities Build and maintain a high-performance culture by setting clear goa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Customer Operations Manager

Customer Operations Manager

VirtualVocationsHamilton, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Manager, Customer Operations (Inbound Virtual Contact Center).Key Responsibilities Build and sustain a high-performance culture by setting clear goals and enforcing acc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Director of Customer Onboarding

Director of Customer Onboarding

VirtualVocationsHamilton, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Customer Onboarding.Key Responsibilities Design and improve the onboarding process for various customer segments Build and mentor the onboarding team while...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
California Licensed Customer Success Manager

California Licensed Customer Success Manager

VirtualVocationsYonkers, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Success Manager.Key Responsibilities Develop and execute strategic account plans to drive product adoption and customer retention Lead the full customer lifec...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Senior Customer Service Representative

Senior Customer Service Representative

VirtualVocationsHamilton, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Customer Service Representative who will provide exceptional support to customers and team members. Key Responsibilities Serve as a resource or Subject Matter Exp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Experience Manager

Customer Experience Manager

MichaelsSecaucus, NJ, US
serp_jobs.job_card.full_time
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days