Senior Accounting Application Specialist | Eclipse

As a Senior Accounting Application Specialist, you will be responsible for learning and supporting the accounting software package. You will be responsible for addressing escalated issues by communicating with customers via phone, email, or chat. Your role will involve leveraging your customer-centric interpersonal skills and technical product knowledge to provide exceptional support.

What you will be doing :

• Issue Resolution : Handle escalated issues independently and working with team members to provide case resolutions through various communication channels.
• Technical Troubleshooting : Follow advanced procedures to troubleshoot accounting software application issues.
• Software Updates : Stay current with software updates and changes to deliver timely and accurate solutions to customers.
• Testing : Conduct specific or functional tests to resolve issues effectively.
• Process Development : Develop and refine processes and techniques for gathering, tracking, and triaging issues, assessing their validity, and routing them to the appropriate team.
• Trend Analysis : Recognize trends and patterns in diverse case descriptions to foresee and prevent future problems.
• Process Improvement : Proactively recommend and implement process and strategy improvements, collaborating with team members to find solutions.
• Knowledge Sharing : Contribute to and utilize the department's knowledge base articles.
• Mentorship : Coach and mentor other team members, ensuring consistency and high standards in customer service.

What you will likely bring :

What could set you apart :

#LI-MB1 #LI-HYBRID

About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners .

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

Health and Wellness : Comprehensive health and wellness benefits designed to support your overall well-being.

Internal Mobility : Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

Career Development : Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

Inclusive Workplace : Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

Work-Life Balance : Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

Global Mobility : Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you- that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.

Range :

Minimum : $50,000 USD Maximum : $130,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter : Mouy Bun