Audience Services Coordinator Job at Brown University in Largo

Overview

The part-time Audience Services Coordinator plays a crucial role in ensuring patrons have a delightful and seamless experience from the moment they interact with the Department of Theatre Arts & Performance Studies (TAPS) at Brown University. This seasonal position will primarily work during the academic year, though the schedule is subject to change based on the Department’s schedule of events and programming. As the first point of contact for our audience, the position provides exceptional customer service, addresses inquiries, and supports ticketing and event-related operations, including box office and front of house. This role also assists with audience outreach efforts, helping to promote events and build community connections. The position’s dedication to delivering a positive and welcoming environment will contribute to the overall success of our events and help foster lasting connections with the Department’s patrons.

This is a fixed term part time position, 18 hours per week, August - May, subject to renewal based on satisfactory work performance and dependent upon funding.

Responsibilities

The part-time Audience Services Coordinator plays a crucial role in ensuring patrons have a delightful and seamless experience from the moment they interact with the Department of Theatre Arts & Performance Studies (TAPS) at Brown University. This seasonal position will primarily work during the academic year, though the schedule is subject to change based on the Department’s schedule of events and programming. As the first point of contact for our audience, the position provides exceptional customer service, addresses inquiries, and supports ticketing and event-related operations, including box office and front of house. This role also assists with audience outreach efforts, helping to promote events and build community connections.

Qualifications

• Typically requires a high school diploma or equivalent and minimum of 4 years of related work experience.
• Minimum of one year experience in Front of House is preferred.
• Current Rhode Island Crowd Management Certification, or a commitment to complete this Certification prior to the first performance of the departmental mainstage season.
• Demonstrated understanding of ADA regulations and the importance of accessibility in event planning and customer service.
• Knowledge of industry standards and principles for emergency management, fire safety, crowd management, and general event safety.
• Excellent communication and interpersonal skills with a customer-centric mindset.
• Strong organizational and multitasking abilities to handle multiple job responsibilities.
• Familiarity with ticketing / CRM systems. Experience with AudienceView is a plus.
• The ideal candidate must be able to work autonomously with attention to detail.
• Ability to remain composed and professional in high-pressure situations.

Additional information

The position is required to work nights and weekends.

All offers of employment are contingent upon a criminal background check and education verification satisfactory to Brown University.

Equity and employment information

Brown University is an E-Verify Employer. As an EEO employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law.

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