(USA) Area Manager, Quality Assurance / systems

XMLNAME USA Area Manager Quality Assurance Systems

Implements the business plan for assigned area of responsibility by communicating goals and managing staffing and scheduling assigning duties and coordinating workloads in order to achieve facility goals.

Maintains quality and safety standards in assigned area of responsibility by ensuring associates are trained on applicable logistics and company policies standards and procedures monitoring associate compliance with logistics and company policies standards and procedures distributing and maintaining procedures and supporting documentation.

Manages quality assurance processes by identifying industry best practices and incorporating them into quality assurance programs evaluating quality review processes and identifying areas of opportunity developing and implementing process changes implementing utilization and effectiveness of quality assurance programs evaluating service level data in order to determine behavioral gaps and training needs and collaborating with key stakeholders in order to develop action plans to improve agent service levels.

Supervises and develops associates and leaders in assigned area of responsibility by assigning duties and coordinating workloads monitoring performance and providing feedback teaching supporting and modeling logistics and company policies and procedures identifying training and development needs and participating in the hiring promotion coaching teaching and evaluation of associates and leaders.

Manages the troubleshooting of systems applications by coordinating systems problem resolution with Information Systems Division and vendors and supporting the continuing development of current and future systems applications.

Demonstrates uptodate expertise and applies this to the development execution and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices supporting and aligning efforts to meet customer and business needs and building commitment for perspectives and rationales.

Models compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by incorporating these into the development and implementation of business plans using the Open Door Policy and demonstrating and assisting others with how to apply these in executing business processes and practices.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

Health benefits include medical, vision, and dental coverage.

Financial benefits include 401(k), stock purchase, and company-paid life insurance.

Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

The annual salary range for this position is $72,050.00-$108,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

Minimum Qualifications : Associate's degree in Business, Logistics, Human Resources, or related field and 1 year's experience in logistics, training, quality assurance, supply chain management, or related area OR 2 years' experience in logistics, training, quality, supply chain management, or related area.

Preferred Qualifications : Supervising Associates Bachelors : Business, Bachelors : Human Resources, Bachelors : Logistics.

Primary Location : 22722 Harley Knox Blvd, Perris, CA 92571-9557, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

About Sam's Club : Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners. Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.

Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas, and opinions- while being welcoming of all people.