Medical Office SupervisorCenter for the Functional Restoration of the Spine • Shrewsbury, NJ, US

Medical Office Supervisor

Center for the Functional Restoration of the Spine • Shrewsbury, NJ, US

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Job Description

The Center for the Functional Restoration of the Spine (CFRS), an affiliate of American Orthopedic Partners (AOP), is proud to be a trusted destination for comprehensive spine care in Shrewsbury and Toms River, NJ. Our physicians specialize in diagnosing and treating the full spectrum of spinal conditions, from everyday back and neck pain to the most complex challenges such as herniated discs, scoliosis, degenerative discs, and stenosis.

What sets CFRS apart is our commitment to combining compassionate, patient-centered care with the latest medical science and advanced technology. Our team works collaboratively to deliver accurate diagnoses and individualized treatment plans that help patients restore function, relieve pain, and improve quality of life.

We are currently seeking a Medical Office Supervisor to join our dedicated team in Shrewsbury, NJ. In this key role, you will lead the daily operations of the practice, supervise administrative team members, and ensure that patients and providers alike experience a smooth, supportive environment. This is an opportunity to make a meaningful impact each day by ensuring that our patients receive not only expert medical care but also an exceptional overall experience.

As the frontline leader for administrative team members, the Supervisor will balance operational efficiency with patient-centered service. We’re looking for someone with professionalism, resilience, and strong communication skills who can inspire and support a team while advocating for both patients and providers.

Key Responsibilities

Supervision & Support

Supervise daily administrative functions and team members to ensure efficient and effective front-office operations.

Monitor team members time and attendance, payroll changes, and scheduling as needed.

Train, coach, and support teammates to deliver excellent patient service.

Operational Oversight

Ensure smooth day-to-day operations including scheduling, check-in / check-out, billing processes, and administrative workflows.

Support providers by anticipating office needs and communicating team / patient issues clearly.

Take ownership of processes and recommend improvements for efficiency.

Step in as needed to ensure smooth daily operations and continuity of patient care.

Resource Management

Oversee supply management, office equipment, and vendor relationships to support efficient daily operations.

Assist practice leadership with monitoring budgets and managing office expenses.

Communication & Collaboration

Act as a liaison between team members, providers, and AOP leadership.

Address patient or team member concerns with professionalism and timely resolution.

Maintain a culture of accountability, respect, and service excellence.

Qualifications

Minimum 2–3 years of supervisory experience overseeing administrative operations in a medical office or private practice required.

Experience with core administrative functions such as scheduling, billing / collections, and patient service workflows preferred.

Strong interpersonal and leadership skills with the ability to build trust, foster accountability, and support team development.

Resilient and adaptable leader who can navigate challenges, step in where needed, and maintain focus on patient and business needs.

Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint); experience with eClinicalWorks (ECW) strongly preferred.

Excellent organizational and problem-solving skills with the ability to learn quickly and adapt to evolving practice needs.

Bachelor’s degree preferred (or equivalent experience).

Within Your First 90 Days, You Will :

Gain oversight of team member scheduling, office workflows, and supply management.

Build trust with providers and team members through clear, consistent communication.

Assess current administrative processes and identify improvements.

Compensation & Benefits

Salary range : $65,000–$80,000 annually, plus incentive opportunities.

Comprehensive benefits package including medical, dental, vision, paid holidays, vacation, sick time, and retirement benefits.

Equal Opportunity Employer

We are proud to be an equal opportunity workplace and an affirmative action employer. Individuals are recruited, hired, assigned, and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm authorization to work in the U.S.

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Office Supervisor • Shrewsbury, NJ, US