Senior Product Manager, Salesforce Signature Success Plans

Overview

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category : Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Position Description

The Customer Success (CS) Success Plan product management organization is responsible for managing Salesforce's Customer Success Plan offer portfolio (Standard, Premier, and Signature Success Plans) with which we enable our customers to realize value from their Salesforce technology investments. We work backward from the customer to address their needs across all customer segments (Small Business, Commercial, and Enterprise) and across all Salesforce products. The team is the ""voice of the customer and market"" to the rest of the CS organization and we work across all functions within CS and the Salesforce product organizations to continuously enhance the customer value and experience delivered by the Success Plans offer portfolio.

Position Overview

The Senior Product Manager is responsible for driving enhancements to the Salesforce Signature Success Plan offer. As a key member of the product team, you will help define the product roadmap, and work with other product managers, and key stakeholder teams in sales, delivery, marketing, finance and operations to bring products to market. The ideal candidate will have a deep understanding of the Salesforce platform, the needs of Salesforce customers, and the specific requirements of the Signature Success Plan offer.

Responsibilities

• Help define and execute on the product roadmap for Signature Success Plans and ensure alignment with business goals
• Work with delivery, sales, and marketing to bring products to market
• Gather and analyze customer feedback to drive product innovation
• Represent the product team to key stakeholders
• Stay up-to-date on industry trends and competitive landscape
• Ensure that the Signature Success Plan offer meets the needs of Salesforce customers and partners
• Drive growth and adoption of the Signature Success Plan offer

Minimum Requirements

Preferred Requirements

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Salesforce offers a variety of benefits to help you live well including : time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. For Washington-based roles, the base salary range is $155,400 to $213,800. For Illinois-based roles, the base salary range is $155,400 to $213,800.

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