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Customer Service / Dispatcher

Customer Service / Dispatcher

UBEO Business ServicesOwings Mills, MD, US
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UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Dispatcher to join our team.

UBEO is a distributor / servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.

Purpose

The primary responsibility of this position is to deliver the best customer experience with their needs, to prioritize calls, dispatch information accordingly and support team members with additional tasks.

Responsibilities

  • Take incoming customer calls for service and supplies requests and inputs data into E-Auto
  • Prioritizes calls and dispatch information to the appropriate technician in designated area
  • Schedules service calls and preventative maintenance for technicians based on priority, location and type of equipment
  • Process auto replenishment orders for supplies for specific customers
  • Audit and process delivery schedules daily for next day delivery / removal of equipment
  • Perform technical assistance and call avoidance routines to expedite service response and prevent unnecessary service calls when possible
  • Also assist in backup support to the Meter Team as needed
  • Additional duties assigned by the Manager

Job Related Dimensions

  • Strong communication skills – both verbal and written
  • Working knowledge of MS Office to include Word, Excel and Outlook
  • Data entry skills
  • Must reflect the highest priority emphasis on customer service and satisfaction
  • Requires the ability to multi-task in a fast-paced environment

    • Qualifications

  • HS Diploma or GED

    • Physical Demands & Work Environment

  • Ability to sit at desk for prolonged periods of time.
  • Ability to talk on the phone and work with various computer tools and applications.
  • Ability to type and compose written communication in various forms.
  • Ability to lift 20+lbs on occasion.

    • UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes :

  • Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
  • Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
  • Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
  • Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
  • Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
  • Pet Insurance, breathe easy knowing Nationwide has your pets covered
  • Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24 / 7
  • A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w / Match upon eligibility and Free Financial Counseling
  • Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life

    • UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military / veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.

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    Customer Service Dispatcher • Owings Mills, MD, US

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