Talent.com
Host (Fort Myers)

Host (Fort Myers)

SkilletsFort Myers, FL, US
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Job Description

Job Description

Job Summary :

We are seeking a friendly and outgoing individual to join our team as a Host. As the first point of contact for our guests, you will provide excellent customer service and ensure a positive experience from the moment they arrive. Your main responsibilities will include greeting and seating guests, managing waitlists, and coordinating with the waitstaff to ensure efficient service. If you have a warm and welcoming personality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities :

  • Welcome and greet guests in a polite and friendly manner
  • Escort guests to their assigned tables and ensure they are comfortable
  • Manage guest reservations and maintain an organized seating system
  • Answer phone calls, take and relay messages, and provide accurate information to guests
  • Assist in coordinating with the waitstaff to ensure smooth and timely service
  • Maintain a clean and presentable host stand and lobby area
  • Anticipate guest needs and provide exceptional customer service at all times
  • Resolve guest concerns or complaints promptly and professionally
  • Collaborate with the management team to improve guest experience and implement any required changes
  • Adhere to all company policies, procedures, and safety regulations

Requirements :

  • High School Diploma or equivalent
  • Proven experience in customer service or hospitality industry is preferred
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Ability to work well under pressure and in a fast-paced environment
  • Outstanding problem-solving skills and ability to think quickly on your feet
  • Professional appearance and demeanor
  • Basic computer skills and familiarity with reservation systems is a plus
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    Fort Myers • Fort Myers, FL, US

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