Section Supervisor, Senior - Warranty

Section Supervisor, Senior - Warranty at Orange County Transportation Authority summary :

The Section Supervisor, Senior - Warranty leads and manages warranty recovery operations to ensure cost recovery and compliance with organizational goals. Oversees warranty staff, develops procedures, coordinates with departments and suppliers, and handles warranty claims and disputes. Analyzes warranty data to track repairs, implements quality control processes, and drives continual improvement of warranty operations.

Overview

Why OCTA

Discover work that moves you in a dynamic and innovative setting. Be part of a team delivering Orange County's transportation network of today and creating a vision for the future.

OCTA is the county's transportation planning commission and public transit operator. With a focus on safety and accountability, we plan, fund, and implement countywide projects that include bus and rail transit, freeways and express lanes, rideshare, microtransit, paratransit, active transportation, and environmental programs.

We're passionate about creating a balanced, equitable and sustainable transportation system that reflects the diverse travel needs of the county's 34 cities and 3.2 million residents.

Our employees rated OCTA as a top workplace in Orange County. Come join us on our mission of keeping Orange County moving.

Overview :

Under general direction, leads and manages warranty recovery operations to maximize cost recovery and ensure compliance with OCTA Warranty department goals. Directly supervises, evaluates and supports the daily activities of section staff to ensure full compliance with OCTA and department goals, and to report on and improve warranty key performance indicators. Identifies and establishes short and long term goals for the warranty office. Develops and implements quality control processes and works with suppliers. Collaborates with various departments and suppliers such as bus maintenance, technical services, purchasing, bus manufacturers and outside service and repair centers.

This is an exempt position in Salary Grade 205 : Min $97,864.00 - Mid $116,896.00 - Max $135,928.00 annually. The starting salary will be within this range based on qualifications.

This posting will remain open until filled.

Responsibilities

Responsibilities :

This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to this job.

Displays High Integrity & Honesty : Takes personal responsibility, acts with honesty and consistency.

Has Technical and Professional Expertise : Has the technical skills, product knowledge and professional skills to do the job.

• Develops, implements, and administers warranty procedures and policies for new vehicles and component parts. Investigates warranty status issues, and writes and distributes warranty alerts and activity reports.
• Enforces all warranty agreements, negotiating settlements, maximizing warranty recovery. Ensures all warranty contract terms and conditions are complied with. Represents the OCTA on disputes arising from warranty claims. Reviews, approves and records all warranty repairs
• Coordinates, evaluates and supervises warranty staff. Trains assigned staff and other OCTA personnel on warranty processes and procedures.
• Ensures accurate reconciliation of vendor reimbursements related to parts and labor claims or Manages reconciliation of funds received form vendor claims for parts and labor expenses. Tracks aging warranty claims and claim acknowledgements from vendors.
• Schedules and directs contractor engine repair technicians. Reviews and approves contractor invoices; labor, parts and travel time / mileage cost. Reviews maintenance work order tasks, analyzes trouble shooting results, deciphers warranty or non-warranty repairs, and scrutinizes contractor diagnostic reports.
• Initiates fleet defect notice, approves fleet defect corrective action plan, coordinates fleet warranty campaigns, provides campaign updates to maintenance / management and oversees off-site fleet repairs.

Communicates Powerfully & Prolifically : Shares insights on issues / problems, clarifies purpose and links that purpose to actions.

Drives for Results : Operates with speed and intensity, translates long-term goals into immediate actions.

Qualifications

Any combination of education and experience equivalent to a high school diploma with a minimum of eight years materials management and warranty related experience or a bachelor's degree in business or public administration or similar field with a minimum of four years related experience. Two years of previous lead experience is preferred.

Working Conditions / Physical Activities

(The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. OCTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.)

Positions in this class typically require :

Compensation and Benefits :

OCTA offers an attractive compensation and benefits package that includes medical, dental and vision health insurance programs, flex time (may be available), paid sick leave, paid vacation and holidays, short-term and long-term disability, life insurance, flexible spending accounts, retirement, deferred compensation plan, educational reimbursement, excellent in-house training programs, free transportation passes for the employee and dependents, wellness and ergonomic programs, and much more. OCTA has a hybrid remote work program. Eligibility is dependent on manager's approval.

OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and / or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.

Keywords :

warranty management, warranty recovery, transportation operations, fleet maintenance, cost recovery, quality control, contract negotiation, vendor management, claims reconciliation, supervision