Customer Service Representative

Customer Service Representative I (CSR I)

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

As a Customer Service Representative I (CSR I), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Administrative :

• Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
• Maintain accurate customer and territory records, facility records, and document all customer interaction.
• Generation of reports
• Monitor scheduled shipment dates to ensure timely delivery.
• Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
• Gain understanding of and adhere to Accounts Receivables policies and practices.
• Verify price and terms in accordance with standard procedures and customer profitability profiles.
• Multitask and work within multiple computer systems and communication platforms simultaneously.
• Maintain a current knowledge of company products, policies and procedures

Customer Support :

Additional Functions

May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.

Job Qualifications

Required Qualifications :

Preferred Qualifications :

Working Conditions

Physical Demands :

Environmental Factors :

This position is in an office environment in which team members occupy desks in assigned areas or at meeting / collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.

Travel and On-Call :

This position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity.

What's In It For You :

We provide competitive benefits, unique incentive programs and rewards for our eligible employees :

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.

Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.