Regional Inventory / Order Management Specialist

Temporary Support Specialist

Responsibilities :

Travel to provide temporary support at multiple customer facilities during scheduled and unscheduled PTO, leave of absence, site training and open positions; in some cases for extended periods of time. Duties include :

• Cover services including order entry / order management, operating customer procurement systems, stockroom services, shipping / receiving, chemical tracking, glass washing, desktop delivery, dry ice services, and others as required
• Provide post coverage analysis including recommendations to improve operational efficiency and corresponding corrective actions.
• Assist in updating SOP's and work instructions
• Support new site implementations as required
• Assist stockroom sites to prepare for annual physical inventories
• Generate stock reports from ULSIM, conduct cycle counts
• Make adjustments to ULSIM post inventory
• Reconcile reports for finance as part of API
• Training support
• Cover for new employees attending systems training
• Provide site specific training on site operations including proprietary customer systems
• Subject matter expert in best practices for the portfolio of services such as order management, inventory management, glass wash, consignment and customer owned inventory
• Obtain and maintain all necessary certifications to support all site operations
• Handle all site operations and duties for optimal outcomes to maintain highest standards of excellence
• Operate across a wide variety of services including training and assessment responsibilities with a high level of success
• Highlight red flags affecting site operations for corrective action
• Provide additional training to site personnel when needed
• Promote personal growth and development by staying abreast of new policies, procedures and system enhancements without the presence of site trainer and management team
• Maintain proficiency of all e-learning tools and online training as required
• Listen to customer concerns, effectively diffuse dissatisfaction, and quickly identify course of action with first call resolution within established turnaround times
• Participate in projects and perform all other duties as assigned

Minimum Qualifications :

Preferred Qualifications :

Experience with Thermo Fisher Scientific business engagements as partnered with customers via Unity Lab Services.