Resort Pool Lifeguard
Resort Pool Lifeguards provide a welcoming environment for Grand Traverse Resort and Spa guests, members, and residents within all pool areas. This position ensures guest and member safety by enforcing pool rules, promptly addressing potential hazards, and maintaining a clean and organized environment. Lifeguards constantly surveil the pool area and respond proactively to hazardous and emergency situations.
Essential Duties and Responsibilities
- Respond and aid distressed persons using rescue techniques and equipment, contacting emergency medical personnel in case of serious injury
- Monitor pools and surrounding recreation areas to detect hazards, disturbances, safety infractions, and enforce pool rules
- Maintain cleanliness of the pool and surrounding areas
- Maintain an open line of communication with the supervisor and all management
- Relay guest concerns to management or appropriate administrator
- Be knowledgeable about the Resort, Club, and Spa facilities to encourage member recognition and loyalty
- Maintain excellent service oriented relationships when working with internal and external customers
- Ensure personal accountability for all work duties, assignments, and performance expectations
- Provide and receive feedback in a positive manner; earn respect by consistently displaying a positive attitude and working cooperatively with others
- Ensure work is completed in a safe manner, conscious of standard operating procedures, and use of personal protective equipment
- Adhere to uniform and personal appearance standards set forth by the Employee Handbook
- Exemplify and model the GTRS Core Values
- Adhere to and ensure employee accountability for GTRS policies, procedures, and standards; comply with all workplace health and safety operating and reporting procedures including OSHA and MIOSH A
- Other duties as assigned; this job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and / or other management of the Resort to meet the current needs of the department or business.
Other Skills and Abilities
Ability to continuously monitor guests, water conditions, and the surrounding environment to identify potential hazards and respond quicklyAbility to multitask effectively in a fast-paced environment, managing multiple responsibilities and tasks while maintaining accuracy, organization, and attention to detailReceive and provide feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviorsTeam oriented with strong interpersonal skills, able to motivate others through work habits and set a good exampleEffective time management skills when completing assigned tasksExcellent customer service and communication skills, both written and verbal; communicating information and ideas in speaking so that others will understandMotivated; positive attitude and ability to perform effectively under high pressure / volumeEducation / Experience / Requirements
15 years of age or older with a valid certification in American Red Cross Lifeguard Training, American Red Cross Community or Professional C.P.R., and American Red Cross Standard First Aid, or ability to obtain within three months of employmentGTRS is willing to provide training and certify or recertify upon hiring, if neededTypical Physical & Mental Demands
Ability to swim and exert great amounts of energy during water rescues or pool maintenance activitiesQuickly move arms, hands, and fingers to grasp; manipulate and assemble objects, walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, crawl, or stand for long periods of timeCapable of lifting up to 50 lbs occasionally and on rare situations, up to 150 lbs with or without assistanceSee objects at close range and at a distanceComprehend and follow directionsEffectively handle stressful and difficult situations / interactions while remaining focused and professionalIdentify complex problems, evaluate options, and implement solutionsRead and interpret documents such as handbooks, reports, operating and maintenance instructions, and procedure manualsPerform complex or varied tasks under deadlines and tight schedulesWork productively under strict time restraints with variable deadlines; last minute requests and changes will occur at any timeMaintain eye contact and engage with internal and external guests in a courteous and professional mannerWorking Conditions
Frequent exposure to humid conditions, pool chemicals and / or chlorinated waterModerate to loud work environmentFast-paced environmentWalking required as employee parking locations vary season to seasonFlexible schedule, willing to adjust and work evenings, weekends, and an occasional holidayComments
Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.