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Office Manager
Office ManagerArcadia Counseling • Lehi, UT, US
Office Manager

Office Manager

Arcadia Counseling • Lehi, UT, US
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Job Description

Job Description

Office Manager

đź“Ť Location : Lehi

🏢 Clinic : Arcadia Counseling

🕒 Job Type : Full-Time | On-Site | Monday–Friday

About Us

Arcadia Counseling is an expanding outpatient behavioral health practice with clinics in Sandy, Lehi, and Lindon. We provide individual, couples, and family counseling for a wide range of issues including depression, anxiety, trauma, suicidal ideation, and relationship challenges. Our mission is to foster a warm, supportive environment for both our clients and our team.

As we continue to grow, we are seeking a dependable, organized, and compassionate Office Manager to oversee the daily operations and performance of our Lehi clinic.

Position Summary

The Office Manager is a key member of our administrative leadership team. This role manages the front desk and administrative staff, supports approximately 25 clinicians, and ensures smooth day-to-day operations. The Office Manager works closely with the Practice Manager and Clinical Directors to support both staff and clients.

Strong proficiency in Microsoft Office and / or Google Workspace is critical for success in this role—from managing schedules, documents, and reports to maintaining efficient workflows across the team.

Key Responsibilities

Staff Leadership & Training

  • Interview, hire, train, and support office staff
  • Train new hires to ensure operational policies and procedures are followed
  • Manage performance of administrative staff (5–10 team members), including coaching, improvement plans, and termination when necessary
  • Coordinate front desk work schedules and approve time-off requests
  • Provide direct support at the front desk when needed
  • Hold staff compassionately accountable to performance expectations

Clinic Operations & Administration

  • Manage front-desk operations including calls, emails, and client check-in / out
  • Support a team of ~25 clinicians with scheduling, communication, and operational needs
  • Oversee billing, collections, and insurance verification processes
  • Maintain accurate and confidential client records in compliance with HIPAA
  • Ensure office cleanliness, organization, and professional presentation
  • Monitor office supplies and facility maintenance
  • Provide timely responses to concerns raised by clients and employees
  • Ensure staff compliance with company policies and procedures
  • Generate, format, and distribute monthly operational and performance reports using Microsoft Office or Google Workspace
  • Report clinic updates and performance back to upper management

    • Process, Marketing & Technical Support

  • Collaborate with the Practice Manager on workflow improvements and process efficiency
  • Execute clinic marketing activities such as posting updates, maintaining social media, and coordinating community outreach
  • Provide basic technical support and coordination with IT vendors

    • Qualifications

  • High proficiency in Microsoft Office and / or Google Workspace (Word / Docs, Excel / Sheets, PowerPoint / Slides, Outlook / Gmail, Drive / SharePoint)
  • 2+ years proven work experience as a leader in a mental health or healthcare environment
  • Experience managing direct reports and leading teams
  • Strong knowledge of EHR systems (e.g., SimplePractice, TherapyNotes)
  • Familiarity with insurance billing and credentialing processes
  • Excellent organizational and multitasking skills
  • Compassionate, professional demeanor with strong interpersonal skills
  • Understanding of HIPAA and confidentiality practices
  • Bachelor’s degree in Business, Healthcare Administration, or related field preferred, but not required

    • What We Offer

    💰 Pay : $50,000 – $60,000 per year (based on experience)

  • 401(k) + 401(k) matching
  • Health, dental, and vision insurance options
  • Paid time off and holidays
  • Professional development assistance
  • A supportive, mission-driven work environment

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    Office Manager • Lehi, UT, US