Customer Service Representative

Primary Role :

Responsible for carrying out the company's mission, goals and objectives. Supports the telephone sales team and works directly with clients and third parties to provide the highest level of customer service. Works internally with the purchasing, warehouse and operations departments to prepare and generate information for effective customer service and warranty.

Responsibilities :

Travel and perform professional training programs to customers at customer locations.

Responsible for ensuring that all orders are processed in an accurate and timely manner

Obtain all job related equipment and services at the lowest cost with focus on total value

Obtain manufacturer shipping schedule on all equipment ordered and relay to Project Manager

Expedite equipment when necessary

Recommend alternate suppliers where a savings in cost or improved delivery will result

Resolve any problems that arise in relation to delivery dates, quality, quantity or cost of purchased goods and services

Issue purchase orders for job related equipment

Review discrepancies in invoices which are not in complete agreement with purchase orders

Responsible for processing return of unused or incorrect equipment

Assist with negotiating contracts with vendors

Assist with reports and documentation when required

Other duties as required or assigned from time to time

Travel :

Travel may be required.

Additional Skills and Abilities :

Excellent written and verbal communication skills.

Must be responsible, self-motivated, self-starter, personable and well-organized.

Superior customer service skills to deal with both internal and external customers.

Ability to manage multiple tasks simultaneously.

Strong interpersonal skills; ability to work with diverse groups.

Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook.

Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date.

Must be able to effectively handle stressful situations.

Must be able to read and effectively interpret general business documentation.

Valid and current drivers license.