Customer Service Representative

Customer Service Representative

ConGlobal is the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services. We take pride in consistently delivering superior and reliable service, a broad scope of services and an exemplary safety record. We're currently seeking a Customer Service Representative.

The CSR's primary role is creating and fostering a strong relationship between ConGlobal and our Customers.

Responsibilities

• Maintains accurate records of customers' equipment inventory and relevant activities
• Develops and maintains effective, professional communications with customers
• Maintains accurate records of all inbound and outbound equipment
• Inputs repair estimates for Owner of equipment
• Obtains requisite approvals from Leasers and / or Owners
• Schedules equipment surveys
• Adjusts repair estimates per instructions from surveyor / owner / leaser
• Updates TEC when equipment is repaired
• Prepares billing paperwork for repaired units daily
• Responsible for monthly storage and handling billing reports
• Coordinates scheduling of on-hires with yard supervisor
• Works with shop supervisor to prioritize equipment repair
• Updates TEC system with sales equipment repairs and movement

This is an exciting time at ConGlobal and we're growing our team! We offer full-time employees the following; career growth, competitive compensation, benefits, 401K & vacation.

Qualifications