Talent.com
Helpdesk Support Technician (Tier 1.5)

Helpdesk Support Technician (Tier 1.5)

BrightFlow TechnologiesMount Pleasant, SC, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Greenville, SC | Full-Time | In-Office

Overview

BrightFlow Technologies, one of the Carolinas' premier Managed Service Providers, is seeking a skilled and motivated Helpdesk Support Technician to join our growing team.

For nearly two decades, BrightFlow has built a reputation for delivering fast, friendly, and reliable IT support across the Carolinas. We pride ourselves on providing professional, client-focused service while maintaining a collaborative, casual, and engaging workplace for our team. If you're ready to sharpen your skills in a dynamic MSP environment, this is the role for you.

The Role

As a BrightFlow Helpdesk Support Technician, you will be the front line of support for our clients. You'll be handling inbound calls, emails, and tickets while ensuring an outstanding client experience. You'll diagnose and resolve technical issues, escalate when necessary, and maintain meticulous documentation. This role sits between a traditional Tier 1 and Tier 2 position, offering plenty of opportunities to grow your technical expertise while making a direct impact on client satisfaction.

Key Responsibilities

Client Support & Service Delivery

  • Act as the first point of contact via phone, email, and ticketing system
  • Triage and resolve support requests following internal protocols and SLAs
  • Provide basic to intermediate troubleshooting remotely with a focus on resolution and client satisfaction
  • Ensure every client interaction is friendly, fast, and helpful

ticketing & Documentation

  • Manage tickets using our PSA and RMM tools, ensuring proper tracking and timely updates
  • Document all work clearly and accurately
  • Ensure every ticket meets our SLA policies
  • Proactively prevent "stale" tickets by maintaining communication and follow-up

    • Monitoring & Remediation

  • Review system alerts and dashboards, applying remediation steps according to SOPs
  • Support scheduled or automated maintenance tasks as required

    • Project Support

  • Assist project teams with deployments and implementations (remote and onsite as needed)
  • Collaborate with senior engineers on escalations and knowledge sharing

    • Communication & Teamwork

  • Provide clients with regular ticket updates and notify them of any related outages or risks
  • Escalate issues to senior technicians when appropriate
  • Contribute to process improvements and innovative solutions
  • Follow SOPs, security procedures, and team schedules with attention to detail

    • Required Skills & Qualifications

  • 2+ years of client-facing IT helpdesk / support experience
  • Bachelor's degree or equivalent work experience
  • Active CompTIA certifications (A+, Network+, Security+, and / or Server+)
  • Strong understanding of operating systems, business applications, networking, and printing systems
  • Familiarity with RMM / PSA tools and IT support methodologies
  • Excellent communication skills with the ability to explain technical issues in client-friendly terms
  • Fast and accurate typing while multitasking (e.g., phone support + ticketing)
  • Valid driver's license

    • Preferred / Nice To Have

  • Intermediate understanding of Active Directory, DNS, and CLI
  • Familiarity with Microsoft 365 administration
  • Knowledge of OSI model, VLANs, NAT, and networking fundamentals
  • 3+ years of experience in an MSP or IT support environment

    • Perks & Benefits

  • Health, dental, and vision insurance + PTO (after 90 days)
  • Company laptop, phone, and access to company vehicles
  • Fully stocked kitchen with your favorite snacks
  • Collaborative and supportive team culture
  • Ongoing training and professional development to grow your career

    • At BrightFlow Technologies, you won't just be "resetting passwords." You'll be solving problems, building relationships, and learning every day in a supportive environment. If you're passionate about IT, love helping people, and want to advance your skills in a fast-paced MSP, we'd love to hear from you.

    Apply today and start your next chapter with BrightFlow.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Helpdesk Technician • Mount Pleasant, SC, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    General Service Technician / Tire and Lube Technician

    General Service Technician / Tire and Lube Technician

    Woodie's Auto Service & RepairCharleston, SC, US
    serp_jobs.job_card.full_time
    TOP PAY Earn based on your experience and expertise.HEALTH, DENTAL & VISION INSURANCE Take care of yourself & your family. WITH COMPANY MATCH Secure your financial future.PAID VACATION &...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Supply Technician

    Supply Technician

    Clearance JobsCharleston, SC, US
    serp_jobs.job_card.full_time
    Vickers and Nolan Enterprises (VNE) is an engineering company that provides Government projects and programs with experienced and dedicated system architects, engineers, subject matter experts (in ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Cable Service Technician

    Cable Service Technician

    Madison Telecommunications IncMetro, South Carolina, United States, 29405
    serp_jobs.job_card.full_time
    Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers. Work Type : In-person only (remote work not available).Residency : Applica...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Field Service Technician - (Non I.T.)

    Field Service Technician - (Non I.T.)

    KR WOLFE INC.Charleston, SC, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    About the Role Are you a hands-on problem solver who enjoys working with tools and tackling mechanical challenges in the field?. We’re looking for a reliable and self-motivated Field Service T...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Maintenance Technician

    Maintenance Technician

    Madison Telecommunications IncCharleston, SC, United States
    serp_jobs.job_card.full_time
    MVR Requirements for all Technicians .Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers. Work Type : In-person only (remote ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Tire and Lube Technician

    Tire and Lube Technician

    Madison Telecommunications IncCharleston, SC, United States
    serp_jobs.job_card.full_time
    MVR Requirements for all Technicians .Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers. Work Type : In-person only (remote ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Facilities Maintenance Technician

    Facilities Maintenance Technician

    Madison Telecommunications IncCharleston, SC, United States
    serp_jobs.job_card.full_time
    MVR Requirements for all Technicians .Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers. Work Type : In-person only (remote ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Lead AV Technician

    Lead AV Technician

    Amplify PeopleCharleston, SC, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Company Overview We are partnering with a leading technology integrator based in Charleston, SC.Focused on delivering cutting-edge residential and commercial solutions, this company specializes in ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Cable Installation Technician - Charleston SC

    Cable Installation Technician - Charleston SC

    Madison Telecommunications IncCharleston, SC, United States
    serp_jobs.job_card.full_time
    MVR Requirements for all Technicians.Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers. Work Type : In-person only (remote w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    B-Level Technician

    B-Level Technician

    Madison Telecommunications IncCharleston, SC, United States
    serp_jobs.job_card.full_time
    MVR Requirements for all Technicians .Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers. Work Type : In-person only (remote ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Preventative Maintenance Technician

    Preventative Maintenance Technician

    Madison Telecommunications IncCharleston, SC, United States
    serp_jobs.job_card.full_time
    MVR Requirements for all Technicians .Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers. Work Type : In-person only (remote ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sign Technician

    Sign Technician

    FastSignsMount Pleasant, SC, US
    serp_jobs.job_card.full_time
    FASTSIGNS Sign Technician Opportunity.Are you a problem-solver who can think on your feet? Do you like working independently with your hands and putting things together?. If so, then a career at FAS...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Telecommunications Technician

    Telecommunications Technician

    NextGenCharleston, SC, US
    serp_jobs.job_card.full_time
    NextGen Technologies is a fast-growing subcontractor in fire protection and low-voltage systems, proudly serving the Southeast for over 20 years under the same ownership. We work hard, we train hard...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    General Maintenance Technician

    General Maintenance Technician

    Madison Telecommunications IncCharleston, SC, United States
    serp_jobs.job_card.full_time
    MVR Requirements for all Technicians .Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers. Work Type : In-person only (remote ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Cable Service Technician

    Cable Service Technician

    Madison Telecommunications INCNorth Charleston, SC, United States
    serp_jobs.job_card.full_time
    Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers. Work Type : In-person only (remote work not available).Residency : Applica...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Supply Technician

    Supply Technician

    Geodesicx IncNorth Charleston, SC, US
    serp_jobs.job_card.full_time
    Supply Technician to join our team in the Charleston, SC area.The Supply Technician is responsible for supervising or leading warehouse activities at a DoD facility, providing logistics support for...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Field Technician

    Field Technician

    TEKsystemsMt Pleasant, SC, United States
    serp_jobs.job_card.full_time
    Our client is hiring for IT Support Techs to support their go live which will take place on January 12th.This will run from Nov 8th / Dec 8th through the end of February. There are 2 shift options to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Supply Technician

    Supply Technician

    Chickasaw Nation IndustriesCharleston, SC, US
    serp_jobs.job_card.full_time
    The Supply Technician performs a variety of technical supply management work for the client.Performs a variety of work that includes ensuring the storage, issuance, replenishment, and surveillance ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Supply Technician PBLO- CHS (Job 1189)

    Supply Technician PBLO- CHS (Job 1189)

    DLH CorporationCharleston, SC, US
    serp_jobs.job_card.full_time
    DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Supply Technician

    Supply Technician

    S&J Staffing, LLCGoose Creek, SC, US
    serp_jobs.job_card.full_time
    This position performs limited aspects of technical supply management work (e.Work usually is segregated by commodity area or function, and controlled in terms of difficulty, complexity, or respons...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours