HUD Certified Mortgage Counselor

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Summary / Objective

The HUD Certified Mortgage Counselor is responsible for providing information and guidance to individuals that will enable them to meet their housing goals by conducting homebuyer education, financial education workshops, and housing counseling for pre-purchase, rental, foreclosure, and credit counseling services. Administrative responsibilities include processing intake information, input of applicant and homebuyer tracking data, report generation and participation in community outreach.

Essential Functions

• Determine a homebuyer, homeowner's or renter's objectives, goals, and needs.
• Provide high quality housing counseling services.
• Maintain official records and documents, and ensures compliance with federal, state, and local regulations.
• Maintain a working knowledge of significant developments and trends in the industry.
• Maintain confidentiality of client information as required by agency and / or state and federal regulations.
• Conducts community outreach and marketing for homebuyer education, foreclosure intervention and budget and credit workshops.
• Conducts group intakes and collects required documentation, authorizations, and disclosures.
• Registers clients seeking to purchase a home or other home related services.
• Explains the basic elements of the home buying process, and the various loan programs available.
• Becomes familiar with local financing programs and the mortgage programs offered by lender partners.
• Gathers information from the client and assesses the best way possible to help make solid decisions concerning the requirements for buying, renting, or saving their home.
• Creates case or client files containing personal and financial information to determine the status of a homeowner.
• Provides adequate documented follow-up.
• Provides referrals when appropriate.
• Ensures client files are closed timely and in accordance with established procedures.
• Maintaining all client communications in company HomeKeeper accurately and timely.
• Update HomeKeeper client file with all changes throughout relationship.
• Update HomeKeeper client file with all changes throughout relationship.
• Other duties as required.

Knowledge, Skills, and Abilities

Experience / Education

Seniority level

Employment type

Job function

Industries

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