IS Technical Support Specialist IIInside Higher Ed • Lexington, KY, US
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IS Technical Support Specialist II
Inside Higher Ed • Lexington, KY, US
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job_description.job_card.job_descriptionBachelor's degree (BS) or equivalent experience. At least 1 year of experience in IT support or contact center environments. Strong customer service skills and the ability to manage challenging situations professionally. Proficiency in troubleshooting complex issues and collaborating in team environments. Desired certifications : Microsoft, CompTIA, or ISC2.
Job Summary
ITS Customer Services is seeking a dedicated IS Technical Support Specialist II to provide exceptional customer service and technical assistance in a fast-paced environment. This role involves troubleshooting hardware, software, and network issues, supporting desktop systems, and collaborating with team members to ensure efficient and effective resolutions.
Responsibilities
- Provide technical support for hardware, software, and network issues to end users.
- Troubleshoot and resolve desktop, laptop, and peripheral problems.
- Collaborate with team members to resolve complex technical issues.
- Manage on-call responsibilities and support services outside of normal hours.
- Maintain accurate documentation of incidents and resolutions.
Qualifications
Benefits
Full-time position with variable shift (40 hrs / week) and rotating on-call responsibilities. Overtime and holiday support available as required. Salary range : $19.18–30.68 per hour, grade level 43.
Application Deadline
Apply by 10 / 30 / 2025.
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Technical Support Specialist • Lexington, KY, US