Full Time Assistant Store Manager (Store 4678)

Overview

Full Time Assistant Store Manager (Store 4678) at GameStop. Join to apply for the Full Time Assistant Store Manager (Store 4678) role at GameStop.

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Responsibilities

• Provide best-in-class guest service : greet guests, respond to questions / concerns quickly and courteously, assist with gaming needs, inform guests of promotions, and promote guest loyalty and repeat business.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales.
• Process guest purchases and returns accurately using the POS system; ensure top-notch guest service during transactions.
• Respond to guest comments or questions in person or by phone; escalate issues to the Store Manager when appropriate.
• Promote GameStop\'s guest benefits, such as title reservations, trade-in, and Pro Rewards programs.
• Assist the Store Manager with setting guest service expectations and training store associates in company policies and procedures.
• Observe associate performance and provide feedback; ensure alignment with customer service expectations.
• Provide recognition and feedback to store associates and document performance in the HR system as required.
• Ensure onboarding, training, and compliance for associates prior to opening / closing shifts; knowledge of policies, inventory control, loss prevention, safety, financial protocol, and ethics.
• Schedule associates to follow guidelines, manage breaks, and maintain optimum guest service levels.
• Approve payroll, manage time off, and verify pay for time worked.
• Maintain store cleanliness, organization, and merchandising per guidelines; ensure equipment is in working order.
• Fulfill Omni-Channel orders daily.
• Protect company assets through inventory control and loss prevention; inspect packages at closing as appropriate and report concerns to the Store Manager.
• Support the team in meeting sales, profit, and shrink goals and complete required administrative duties.
• Perform inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor.
• Count and reconcile daily transaction totals; complete closeout paperwork and ensure sufficient cash is available for transactions.
• Verify shipments for discrepancies, conduct inventories, and report issues to management.
• Process defectives / recalls and stock pulls accurately with proper labeling and packing lists.
• Maintain associate and guest safety; report injuries per guidelines.
• Maintain store records and ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to all company policies and the Code of Standards, Ethics & Conduct; follow opening and closing procedures.

Qualifications

Key Skills and Abilities

Benefits

Full-time store positions at GameStop are eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance. Additional bonus and incentive options may apply.

Compensation

$17.75 - $21.75 per hour

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