Lead Director - Partner Performance Excellence

Vendor Performance Governance Leadership

At CVS Health, we are building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. We reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

Leadership role focused exclusively on vendor performance governance. This position is responsible for designing and enforcing a comprehensive framework that ensures value, efficiency, and accountability from third-party suppliers. Unlike roles centered on procurement or contract negotiation, this position emphasizes the ongoing operational excellence of vendors and their alignment with business objectives. This role requires strategic oversight, data-driven decision-making, and cross-functional leadership to optimize vendor contributions and drive continuous improvement.

What The Candidate Will Do :

• Establish and maintain formal systems of rules, processes, and metrics for measuring, monitoring, and managing vendor performance.
• Define KPIs and SLAs tailored to business criticality.
• Oversee the collection, analysis, and reporting of vendor performance data. Create clear, actionable reports and scorecards for executive leadership and stakeholders.
• Organize and facilitate regular business reviews with key vendors and internal teams. Ensure discussions are results-focused and supported by performance data.
• Drive resolution of performance gaps through structured action plans. Monitor progress and escalate unresolved issues as needed.
• Champion a culture of accountability and excellence across the organization and vendor ecosystem.
• Provide tools, training, and guidance to internal stakeholders for consistent oversight.
• Act as the final escalation point for unresolved performance-related issues. Lead resolution of complex disputes to safeguard business continuity.
• Use performance insights to advise leadership on vendor strategy. Identify opportunities for cost savings, service enhancements, and innovation.
• Manage a team of analysts focused on top IT vendors in portfolio

Required Qualifications

Preferred Qualifications

Education

Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable. We strive to promote and sustain a culture of diversity, inclusion, and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Pay Range

The typical pay range for this role is : $100,000.00 - $231,540.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. Our people fuel our future. Our teams reflect the customers, patients, members, and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.