Benefits Administration Manager

Manager, Benefits Administration

The Manager, Benefits Administration oversees and optimizes the administration of outsourced employee benefit programs including health and wellbeing, financial security, and other voluntary benefit programs. The Benefits Administration Manager is accountable for ensuring seamless collaboration with internal stakeholders and vendors to deliver world-class benefits service delivery and experiences. This role is instrumental in managing vendor relationships, conducting ongoing audits to proactively identify and resolve complex issues, acting as an escalated point of contact for key stakeholders and complex escalations, and maintaining data integrity across systems.

Responsibilities

• Identify, analyze, and resolve complex issues related to benefit systems, data integration, and process flows
• Lead internal partners (e.g. Benefits COE, HR systems, Payroll, and People Partners) and external vendors to troubleshoot errors and drive resolution in a timely manner
• Proactively identify and address root causes of recurring issues and implement process improvements.
• Act as a subject matter expert in benefit-related escalations and compliance issues
• Stay updated on federal and state regulations (e.g. ERISA, ACA) regarding employee benefits to ensure compliance
• Monitor plan administration to proactively identify and address any potential compliance issues
• Conduct regular audits of benefit plans to maintain accuracy and adherence to regulations
• Ensure required compliance reports and activities are executed in accordance with applicable regulations
• Track benefit plan utilization and costs to identify areas for optimization
• Analyze trends in employee benefit usage and make recommendations to management based on data
• Prepare analytical insights and reports on benefit plan performance and cost projections for stakeholders to support decision making and strategic planning
• Monitor and audit system data to proactively identify and correct discrepancies
• Responsible for execution of ongoing business as usual projects (e.g. Benefits Annual Enrollment) and specialized, ad-hoc projects as needed
• Identify and execute projects to optimize benefits administration
• Act as a benefits subject matter expert to support non-benefit related project needs

Qualifications

Preferred Qualifications

Leadership

Physical Demands / Working Environment

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.