Director of Customer SuccessVirtualVocations • Olympia, Washington, United States
Director of Customer Success
VirtualVocations • Olympia, Washington, United States
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A company is looking for a Director of Customer Success.
Key Responsibilities
Design and execute the scaled customer success strategy across North America
Lead, coach, and develop a high-performing team responsible for proactive outreach and success planning
Monitor key KPIs and act as a customer advocate in internal forums to improve product experience
Required Qualifications
8+ years in Customer Success, Account Management, or Customer Marketing
3+ years in a leadership role, ideally in SaaS or EdTech
Experience building or leading scaled or tech-touch customer success programs
Skilled in customer success technology platforms such as Gainsight or Salesforce
Bachelor's degree or equivalent in Education, Business, or a related field; advanced degree is a plus
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Director Of Customer • Olympia, Washington, United States
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