Guest Service Representative - Graduate Seattle

Guest Service Representative

Collegiate Hotel Group is seeking a Guest Service Representative to join Graduate Seattle by Hilton and its brilliant team of hospitality enthusiasts.

Job Duties and Responsibilities

• Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
• Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank - count bank at beginning and end of shift
• Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over / shorts to management
• Maintains front desk area to be clean and organized
• Assisting with lobby activation as needed
• Utilize proper procedures when handling guest PPI data
• Understands the key points to communicate for a Graduate Arrival experience
• Follows through and feels ownership of guest requests
• Resolves guest complaints in a professional and efficient manner
• Actively participates in Front Desk upsell program
• Always retrieve necessary identification documents and form of payment upon guest arrival
• Other duties as assigned

Education and Experience

Knowledge, Skills and Abilities

Benefits / Perks