Telecom Operator - Orlando Health - Horizon West - Full Time - HybridOrlando Health • Orlando, FL, US
Telecom Operator - Orlando Health - Horizon West - Full Time - Hybrid
Orlando Health • Orlando, FL, US
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job_description.job_card.job_descriptionAnswer and process a high volume of calls accurately, professionally and with a positive attitude Process codes and trauma calls quickly and accurately Monitor alarm systems to notify appropriate personnel when an active alarm is received Transfer callers to correct room, department or individual with a warm handoff Operate specialized computer systems / consoles to facilitate rapid processing of messages, work orders and service requests Read, interpret and follow processes, policies and procedures and related documents Dispatch appropriate personnel by radio or paging system Deliver pages to physicians, on-call personnel and other Orlando Health employees as needed Familiar with HICS and able to function during emergency situations Initiate overhead pages accurately and professionally Maintain flexibility in work schedule to meet 24 / 7 department needs, including weekends and nights Maintain reasonably regular, punctual attendance per Orlando Health policies and applicable laws Maintain compliance with all Orlando Health policies and procedures Maintain current schedules of on-call personnel as appropriate Meet all Orlando Health mandatory and developmental requirements Assume responsibility for professional growth and continuing education High School graduate or equivalent None Call Center, customer service experience preferred Entry level Full-time Information Technology Hospitals and Health Care
Overview
Join to apply for the Telecom Operator - Orlando Health - Horizon West - Full Time - Hybrid role at Orlando Health
Orlando Health is a 3,200-bed system with 15 wholly-owned hospitals and multiple services across orthopedics, heart and vascular care, cancer care, neurosciences, surgery, pediatrics, women's health, trauma, and more.
Benefits
- Outstanding benefits with a 403(B) match for full and part-time employees
- Retirement Savings plan
- Paid Time Off plan
- Education assistance programs; tuition reimbursement, student loan repayment program, and preferred education program
- Maternity leave; 4 weeks yearly
- Benefits kick in from day one, among many other programs
Position Summary
The Telecommunications Operator processes high call volumes for both patient and internal departments. Responsibilities include outstanding customer service, need for moderate typing skills, ability to process codes and trauma calls quickly, processing Engineering and Clinical Engineering work requests, and paging the necessary technicians.
Responsibilities
Essential Functions
Other Related Functions
Qualifications
Education / Training
Licensure / Certification
Experience
Seniority level
Employment type
Job function
Industries
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Operator Telecom • Orlando, FL, US
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