Patient Account Representative

Patient Account Representative

Join the MercyOne Family! We are looking to hire a Patient Account Representative. As a Patient Account Representative at MercyOne, you will with a high degree of accuracy and patient satisfaction, aid patients / guardians / guarantors in resolving past due balances. Reviews accounts for billing and payment accuracy, including past contacts with the patient, prior to contacting the guarantor through letters and phone calls. Counsels guarantors in setting up payment plans and applying for financial assistance. Reviews accounts for submission to a collection agency and refers accounts to the providers for review. Works with the claim specialists and clinic staff to resolve any barriers that may be hindering.

Department : Nephrology

Schedule :

Day Shift

Part time .2 (8 hours per week)

General Requirements :

• Training Preferred : ICD and CPT code knowledge. Medical front office, customer services.
• Special Training : Customer Service Experience; Word processing at 40 WPM; Basic Life Support.
• More than 1 year experience required.

Education :

• High School diploma / GED or equivalent experience

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment : Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.