Contact Center Representative

A company is looking for a LTD Contact Center Rep I.

Key Responsibilities :

Deliver personalized service and respond to product inquiries (70% of time)

Conduct research and follow up on member issues to achieve resolution (20% of time)

Provide administrative support and participate in team huddles (10% of time)

Required Qualifications :

High school diploma or equivalent

1+ years of customer service experience in a call center

Familiarity with using computer and telecommunications technologies

Experience with performance metrics and quality assurance processes (preferred)

Knowledge of Lean methodology for problem-solving (preferred)