Senior Member Services Advocate

A company is looking for a Senior Member Services Advocate to support clients with inquiries related to spending accounts.

Key Responsibilities

Provide outstanding support to inbound callers regarding Health Spending Account, COBRA, Retiree, or Exchange inquiries

Assist with enrollment related to Health Spending Account, COBRA, Retiree, or Exchange programs

Ensure compliance in processing and complete all transactions timely and accurately

Required Qualifications

3+ years of experience with Health Spending Account, COBRA, Retiree, or Exchange is required

5+ years of experience in the same areas is ideal

Strong customer-centric mindset and people skills

Comfort level with technology and ability to diagnose technology issues

Exceptional phone etiquette and a team player mentality