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Director of Operations

Director of Operations

Chick-fil-AMadison, WI, US
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Director Of Operations

Position Type : Full-time

General Responsibilities

  • Embody and expect everyone to live out our Purpose, Mission, and Vision in all of our actions.
  • Achieve results measured by CEM scores for Attentive & Courteous, speed of service, cleanliness, and order accuracy.
  • Achieve cost goals for labor and food cost.
  • Embrace and support all facets of the business, such as catering, sales goals, and app growth goals.
  • Maintain a positive working relationship and treat all team members with respect while providing them with direction and feedback.
  • Teaching, coaching, recognizing, and holding team members accountable.
  • Strictly adhere to all security and safety procedures.
  • Communicate up and downstream using established communication systems.
  • Embrace and manage change.
  • Seek and solve problems.

"Be comfortable being uncomfortable."

"Choose courage over comfort."

"Clear is kind."

"Leaders are not silent about hard things"

"Focus on getting it right instead of being right."

Pursue personal development, a better understanding of the business, and strong relationships inside and outside of Chick-fil-A.

Lead special projects as assigned.

Must be able to do fries, buns & pickles during peak hours to support operations.

Schedule Requirements

  • Must be available to work 45-50 hours per week.
  • Open availability Monday through Saturday
  • Operations

  • Set specific monthly, quarterly, and annual operational goals for Attentive and Courteous, speed of service, cleanliness, and order accuracy.
  • Prepare reports for weekly Director meetings regarding goals and execution.
  • Assist team in creating smart goals.
  • Deliberately develop relationships with the entire team.
  • Proactively seek out opportunities for improvement and address issues.
  • Inspect what you expect.
  • Continual evaluation of process and procedure follow through.
  • Ensure established procedures are consistently followed
  • Communication systems
  • Checklists
  • Documented disciplinary system
  • Cash procedures
  • Balance focus across all channels of the business (Dine-in, Carryout, Curbside, Drive-thru, and 3rd party delivery).
  • Maintain positive working relationships with the Director Team.
  • Support Catering department operations.
  • Our Benefits Include :

  • A fun work environment where you can positively influence others
  • Competitive pay
  • Flexible scheduling (and closed on Sundays)
  • Full Medical, dental, and hearing insurance
  • 401k plan
  • A gym membership
  • Intentional growth and development to help you reach your professional goals
  • Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

    Chick-fil-A Director of Operations

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