Telecommunications Operator

Our urban oasis, situated at the corner of Hollywood and Highland, is your perfect base for moving and shaking, tinseltown-style. Loews Hollywood Hotel offers you movie-star magic and modern upscale amenities. Welcome to Style and Stature in the Hollywood Hills.

Job Specific

• Follows New Hire Training and ongoing Star Service Competency programs in accordance with Loews policy
• Operates multi-line equipment
• Answers phones in a polite professional manner
• Uses computer to verify identity / room number of guest being called
• Directs calls to appropriate extension
• Records messages / guest requests on appropriate computer screen, forwards messages / requests to respective individuals or departments
• Provides accurate directions to hotel from major inbound locations
• Answers questions regarding hotel functions and facilities
• Transmits messages via computer, two way radio and digital pager
• Receives, processes wake-up calls, room service orders and guest requests
• Performs wake-up call functions
• Transmits messages via computer and facsimile machine
• Serves as communication hub during Emergency Procedures
• Monitors timelines of Star Service Delivery
• Monitors operation of call accounting equipment to ensure proper application of charges and collection of revenues
• Other duties as assigned

General

Q ualifications

The wage for this position is $28.00.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.