Customer Service Representative
VirtualVocationsYonkers, New York, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Service Representative to assist members with inquiries related to medical claims and benefits.
Key Responsibilities
Answer inbound calls from members regarding medical claims, benefits, eligibility, and prior authorization
Handle an average of 40+ calls daily while navigating multiple applications
Resolve customer complaints and strive to meet call center metrics while providing accurate information
Required Qualifications
High School diploma or equivalent
2+ years of customer service experience
A dedicated workspace with no distractions
Intermediate proficiency in Microsoft Office Suite
Bilingual in Spanish & English is highly preferred
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Customer Service Representative • Yonkers, New York, United States
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