Medical Assistant II Orthopedics

Medical Assistant II

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Reports to : Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

Essential Responsibilities

• The Medical Asst. II serves as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice. Makes recommendations on how resources can be used differently and more effectively.
• Identifies and resolves OSHA compliance issues, audits and maintains point of care testing and tracks test results. Participates in practice improvement initiatives. The MAII may participate in small projects under the direction of the Manager or Designee.
• Greets patients and serves as a communication resource. Asks appropriate questions and solves problems. Takes complete and accurate information from patients in person and by phone, prioritizing and communicating the information to providers appropriately. Responds quickly and courteously to phone calls and requests. Seeks assistance from supervisor and others appropriately.
• Greets patients and escorts to exam rooms. Ensures availability of x-rays, lab slips, medical records and other pertinent info. Obtains vitals, weight, blood pressure, pulse and temperature, performs EKGs, injections and / or phlebotomy, and assists providers. Performs departmental screening, lab tests and specimen collection. Implements quality control standards.
• Assists with procuring medical records. Ensures patient records and relevant documents filed in the record have appropriate patient identification. Adds new medications to patient record in EMR system. Assemble records according to BIDHC / APG policy and handle requests for patient information according to established guidelines.

Required Qualifications

Preferred Qualifications

Competencies

Age Based Competencies

Employees in this job must be competent to provide patient care to the following age groups : Neonatal : Birth to 6 months, Youth : 6 months to 16 years, Young Adult : 16-30 years, Middle Age : 30 - 60 years, Elderly : 60 -.

Physical Nature of the Job

Medium work : Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and / or move around through the majority of their shift.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.