DispatcherOWL Services • East Rutherford, NJ, US

Dispatcher

OWL Services • East Rutherford, NJ, US

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Job Description

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Come join us! For more information visit OWLServices.com and follow us on LinkedIn.

The Role

We are currently searching for a detail-oriented and organized Dispatcher to join our team. The Dispatcher will be responsible for dispatching service technicians daily to meet customer service needs. Position requires having a strong understanding of the geographical area that the dispatcher is based, great communication, problem solving skills and attention to detail. This is an opportunity for a long term position and to join a growing company.

Responsibilities

Excellent communication and customer service skills
Ability to handle an extremely high volume of service calls
Negotiating priority of service call
Create detailed project plans, with all tasks, dependencies, and timelines identified, and keep those project plans continuously updated
Ensure scope, schedule, and budget data are communicated to stakeholders as they may evolve throughout a project
Must have an above average ability to multi-task in a fast-paced environment
Must work well under pressure and attention to detail is an absolute must
Attention to data entry, updating information in a timely manner throughout the day
Continuous communication with service technicians and providing optimal routing
Technical support; providing directions, changes in scheduling, etc
Notifying customers of delay in delivery schedule
Track that our service technicians comply with customer requirements
Assist in closing service calls and invoicing
Collect and review service technician’s paperwork and notes for completeness
General office duties (faxing, scanning, typing, filing, etc)

Qualifications

High school diploma or equivalent

3+ years of experience dispatching Field Service Techs

Strong computer skills, excellent communication and organizational skills

Proven ability to accurately and quickly develop creative solutions to problems

Self-starter with multi-tasking ability and strong interpersonal skills

Experience using internet maps and dispatch software

Ability to meet flexible schedule demands including periodic rotating weekends per needs of the business.

Compensation and Benefits

10 Paid Holidays

Flexible Time Off

401(k) Company Match

Health, Dental, and Vision Insurance

HSA and FSA

Disability & Occupational Accident Insurance

Company-Paid Life Insurance Policy

Employee Assistance Program (EAP)

World-class paid training program for you to learn the skills for long term career success.

Requisition #3307

Sunday-Thursday

Monday-Friday

Tuesday-Saturday

8 : 00am-5 : 00pm

7 : 00am-5 : 00pm

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Dispatcher • East Rutherford, NJ, US