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Pharmacy Customer Service Representative I

Pharmacy Customer Service Representative I

ProCare RxGainesville, GA, United States
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SUMMARY

The Customer Service Representative is responsible for answering inbound calls and assisting clients, pharmacies, plan members with pharmacy benefit questions and problems while positively representing the company.

  • Shifts Available : 12 : 00PM Noon - 9 : 00PM or 1 : 00PM - 10 : 00PM, Note : Training Shift will be 9 : 00AM - 6 : 00PM for the first 30 days
  • Location : In-Person (this position is not remote or hybrid)
  • Job Type : Full-Time
  • Pay Rate : $15.50 per Hour

ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following :

  • Promptly and courteously answer inbound telephone calls
  • Assess, prioritize and resolve client issues using good listening and comprehension skills
  • Escalate issues to management as appropriate
  • Document and retain all pertinent information

    • QUALIFICATIONS AND REQUIREMENTS

  • Minimum 1 year experience in a customer service position, preferably in a call center environment
  • PBM, pharmacy technician or health care industry experience preferred
  • Proficient PC skills in Windows-based applications.
  • Excellent verbal and written communication skills
  • Excellent telephone etiquette and strong customer service orientation
  • Highly organized with strong attention to detail
  • Excellent time management skills
  • Ability to work independently and with a team
  • Ability to exercise logical critical thinking in problem solving
  • Ability to be flexible and quickly adapt to the changing needs in the department
  • Flexible with scheduled work hours
  • Bilingual English / Spanish is a plus

    • EDUCATION

  • High School Diploma or equivalent
  • Pharmacy Technician Certification is a plus

    • PHYSICAL DEMANDS

  • Requires sitting, standing, and occasional light lifting.

    • The Perks of Joining Our Team :

    We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future :

  • Comprehensive Health Benefits : Medical, Dental, Vision, Short-Term / Long-Term Disability Insurance, Life insurance.
  • Time to Recharge : Paid vacation and holiday pay.
  • Focus on Your Wellness : We offer a robust Employee Wellness Program.
  • Invest in Your Future : 401(k) with a company match.
  • Support System : Employee Assistance Program provides confidential support and counseling.
  • Get Rewarded for Referring Great People : Employee referral program.

    • Please note while this job description is a comprehensive overview, additional responsibilities may be part of the role.

    ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at (678) 248-4755 or email us at HR@procarerx.com.

    ProCare Rx is an Equal Opportunity Employer.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

    For further information, please review the Know Your Rights notice from the Department of Labor.

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    Customer Service Representative • Gainesville, GA, United States

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