Talent.com
PT Customer Service Leader

PT Customer Service Leader

Hannaford SupermarketsWaltham, MA, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Category / Area of Expertise : Retail Operations

Job Requisition : 456842

Address : USA-MA-Waltham-55 Russell Street

Store Code : Store 08017 Front End (5151611)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

DUTIES AND RESPONSIBILITIES

  • Observe and follow all company policies and established procedures.
  • Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
  • Assign fixed activities to front end and service desk / kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
  • Assist in special projects and perform other functions as assigned by supervision.
  • Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
  • Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
  • Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
  • Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
  • Frequently, perform cashier and / or bagging functions
  • Frequently, perform service desk / kiosk and if trained, bookkeeper functions
  • Perform all other duties as assigned.

QUALIFICATIONS

  • Effective communication and customer service skills.
  • Must meet minimum age requirements to perform specific job functions (18 years of age).
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Demonstrated ability to perform the technical requirements of cashier and service desk / kiosk.
  • Prerequisite Training :

  • Service Desk / Kiosk Stores : Completed Cashier / Service Associate and Service Desk / Kiosk training packets
  • Non-Service Desk / Kiosk Stores : Completed Cashier (non-service desk / kiosk) training packet
  • Physical Requirements

  • Perform repetitive hand and arm motions while standing / walking the majority of the shift.
  • Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
  • Push or pull up to 75 pounds on occasion.
  • Work in and out of inclement weather when necessary.
  • Gather up to five shopping carts and push them to designated areas.
  • Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants / flowers and household cleaners.
  • Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.
  • PREFERRED REQUIREMENTS

  • Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
  • Maintain effective work schedules for front-end & service desk / kiosk associates to meet business traffic requirements and minimize customer inconvenience.
  • Handle cash pickups and change orders as requested and log as required.
  • Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco / alcoholic beverages.
  • Provide customers and associates with hassle-free refunds while applying all applicable guarantees
  • Supervise performance of all duties and responsibilities of all front-end and service desk / kiosk associates as assigned by Manager of Customer Service
  • Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
  • Salary range is between $ 17.60 - $26.20 Hrly

    Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

    serp_jobs.job_alerts.create_a_job

    Customer Service Leader • Waltham, MA, United States

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Remote Customer Service

    Remote Customer Service

    Professional Career SolutionsWorcester, Massachusetts
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Medical Equipment Customer Service Representative

    Medical Equipment Customer Service Representative

    Rotech Healthcare Inc.Southborough, MA, United States
    serp_jobs.job_card.full_time
    We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Customer Service Representative

    Customer Service Representative

    Beacon HillLeominster, MA, US
    serp_jobs.job_card.full_time
    Customer Service Representative to $50K - Build Relationships, Drive Success! Our client, a thriving manufacturing company, is seeking a Customer Service Representative to delive...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    FT Customer Service Leader

    FT Customer Service Leader

    Hannaford SupermarketsLunenburg, MA, United States
    serp_jobs.job_card.full_time
    Store 08388 Front End (5151768).Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market.Hanna...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Representative - PT

    Customer Service Representative - PT

    Avis Budget GroupBoston, MA, US
    serp_jobs.job_card.full_time +1
    Avis Budget Group Job Opportunity.Monthly Commission Opportunity Shift Premium May Apply.Immediately hiring! If the idea of spending the day sitting behind a desk in a call center or working as a c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    PT Deli Sales Associate

    PT Deli Sales Associate

    Hannaford SupermarketsLeominster, MA, United States
    serp_jobs.job_card.full_time
    USA-MA-Leominster-118 Lancaster Street.Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local marke...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Rep(03208) - 254 N. Broadway

    Customer Service Rep(03208) - 254 N. Broadway

    Domino's PizzaSalem, NH, US
    serp_jobs.job_card.full_time
    Great things are happening at Domino's Pizza.As a customer service representative, you will be responsible for taking orders, making pizzas, and giving the customer the best experience possible.You...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Team Lead, Materials AMC & SSU

    Team Lead, Materials AMC & SSU

    KARL STORZ Endoscopy - AmericaBellingham, MA, US
    serp_jobs.job_card.full_time
    Are You Ready to Turn Your Materials Expertise Into a Leadership Opportunity?.At KARL STORZ North America we’re looking for a. Team Lead, Material Coordinator.In this role, you’ll lead s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    PT Bakery Lead

    PT Bakery Lead

    Hannaford SupermarketsMiddleboro, MA, United States
    serp_jobs.job_card.full_time
    USA-MA-Middleboro-8 Merchants Way.Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market.Han...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Manager Trainee (H)

    Customer Service Manager Trainee (H)

    Hannaford SupermarketsMiddleboro, MA, United States
    serp_jobs.job_card.full_time
    USA-MA-Middleboro-8 Merchants Way.Store 08005 Management (2756423).Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Job Customer Service and Automotive Team Lead

    Job Customer Service and Automotive Team Lead

    ElementActon, MA, US
    serp_jobs.job_card.full_time
    Customer Service and Automotive Team Lead.Element Acton has a current opening for a Customer Service and Automotive Team Lead to join our growing team. Oversight of Client Support Representative Tea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    PT Customer Service Associate

    PT Customer Service Associate

    Hannaford SupermarketsTaunton, MA, United States
    serp_jobs.job_card.full_time
    USA-MA-Taunton-255 Joseph E Warner Blvd.Store 08383 Front End (5151762).Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Service Supervisor

    Guest Service Supervisor

    Global Partners LPWorcester, MA, United States
    serp_jobs.job_card.full_time
    We are looking to add a Guest Service Supervisor (GSS) to our family.Our GSS will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks.We...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    Robert HalfFayville, MA, US
    serp_jobs.job_card.full_time
    Robert Half's client in Southborough MA is looking for a Customer Service Representative to assist in preparing for a company wide event at the end of January!. Data entry (Maintain call log).Sa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    PT Deli Service Associate

    PT Deli Service Associate

    Hannaford SupermarketsHudson, NH, United States
    serp_jobs.job_card.full_time
    Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Rep II

    Customer Service Rep II

    Watts Water TechnologiesNorth Andover, MA, United States
    serp_jobs.job_card.permanent
    Together, we're reimagining the future of water.We feel proud every day about what we do.We're all part of the same crucial mission, no matter what function we support it's to provide safe, clea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Rep II

    Customer Service Rep II

    Watts WaterNorth Andover, MA, US
    serp_jobs.job_card.permanent
    Customer Service Representative II.Together, we're reimagining the future of water.We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we su...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Rep I

    Customer Service Rep I

    Fresenius Medical CareLawrence, MA, US
    serp_jobs.job_card.full_time
    This is a hybrid position with working hours of M-F 11 : 30am EST to 8 : 00pm EST.Communicates information and acts as a resource for clients by telephone and fax. Gathers necessary information from cli...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days