Hardware / Software Support Specialist

Position : Hardware / Software Support Specialist Department : Information Technology Services

We are looking for a talented and motivated IT Specialist to join our team under the supervision of the Information Services Manager. This is your chance to be a part of a dedicated team that strives to maintain the City's technological infrastructure and enhance the efficiency of our operations.

Responsibilities :

• Installation & Maintenance : Provide installation, maintenance, and support for the City's PC and local area network infrastructure.
• Troubleshooting : Troubleshoot PC hardware and software issues, including Microsoft Windows, Office, and various security software.
• Device Support : Install, maintain, and troubleshoot Apple iPad, iPhone devices, and VOIP telephone handsets.
• Software Support : Assist with maintaining the City's email system, support third-party software applications, and review hardware / software purchase requests.
• Network Maintenance : Assist in maintaining Windows Active Directory infrastructure, local area network, and attached devices.
• User Assistance : Help users resolve technical issues and serve on various employee committees.

Requirements :

Working Conditions :

Frequent sitting, standing, walking, and occasional lifting / moving up to 35 pounds. Office setting with typically quiet noise levels.

Benefits :

The starting annual salary for this position is $68,481, with scheduled merit / step increases. After 5 successful years in the position, the annual salary is $85,649. The workweek is Monday–Friday, 8 AM – 5 PM. This is a classified, exempt, non-bargaining position.

Equal Employment Opportunity statement : The City of Cuyahoga Falls is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, age, or disability.

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