Capital Systems & Services Coordinator II - Remote

Overview

The Capital Systems & Services Coordinator II is responsible for managing the customer experiences related to BD reusable products. This position maintains the day-to-day activities of receiving and processing service requests, loaner / replacement logistics management, and capital inventory movements.

Essential / Key Job Responsibilities

• Responsible to train to and obtain knowledge related to the functionality and troubleshooting of at least two BD reusable product.
• Receive and process incoming requests via phone & email.
• Responsible for accurately documenting all alleged deficiencies and the requested service on BD reusable capital equipment within the electronic service platform system.
• Accurately assigns IMDRF Annex A failure codes to assist service / complaint team with root cause evaluation / investigation.
• Responsible for accurately making complaint determination and determining reportable events on all reported issues.
• Responsible for accurately recording and documenting information received from customers and BD employees into the service platform and complaint management systems.
• Research capital equipment ownership and contract status using JD Edwards ERP system and AS400 contracts application.
• Research capital equipment service history using legacy TrackWise and ServiceMax service platforms.
• Accurately initiate and process equipment loaner / replacement movements with the ERP system.
• Request and coordinate loaner / replacement, packaging materials and return labels for small packages and large crate shipments.
• Responsible for performing follow-up calls to customers, BD employees, and service depots for the return and repair of equipment.
• Update replacement serial numbers within service records and contract agreements.
• Ensure ethical responsibility to maintain privacy and confidentiality of patient records and private information.
• Complies with all local BD quality policies / procedures / practices through consistent application of sound Quality Assurance principles.

Required Qualifications

Preferred Qualifications

Education And / or Experience

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use sight, and use hands to manipulate, handle or feel objects, tools, controls, and office equipment. The employee frequently is required to verbally communicate with other associates. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.

Work Environment

While performing the duties of this job, the employee may be in an open cubicle environment. Candidate must be able to work in a team-oriented, fast-paced environment. BD is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.

This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and / or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

Equal Opportunity Employer : Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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