Field Service Engineer

Job Description

Job Description

Job Title : Field Service Engineer - Automation & Robotics

Company Overview

Our Client is a global leader in automation solutions, specializing in Automated Storage and Retrieval Systems (AS / RS) using cutting-edge robotics and conveyor technology. With over 20 years of experience and operations in the United States, Europe, Japan, and Asia, the company provides tailor-made solutions to leading industries. Their mission is to deliver high-quality, reliable systems supported by first-class service - making them the "Automatic Partner of Choice."

Position Summary

We are seeking a Field Service Engineer to join our client's dynamic and growing service team in the Southwest USA. This role is critical to supporting installations, providing maintenance services, and ensuring the smooth operation of automated systems. You will be the front-line representative, interfacing with customers to maintain high levels of satisfaction and system performance.

Key Responsibilities

Perform installation and commissioning of automated systems at customer sites.

Deliver preventive and corrective maintenance , including warranty services.

Provide on-call, remote, and emergency support to ensure system uptime.

Conduct operator and maintenance staff training on system operation and safety.

Promote company services and products; support customer service objectives.

Manage spare parts inventory , including consignment stock at customer sites.

Process service reports, downtime logs, part orders, and expenses promptly.

Participate in ongoing training to stay current on system updates and technologies.

Ensure safe handling of company and customer property , adhering to all safety protocols and appearance standards.

Travel to customer sites across the USA and internationally (including Europe and Asia) as needed.

Key Requirements Technical Skills

Background in Mechanical and / or Electrical Engineering , Robotics (preferred), or Electromechanical systems.

Strong in diagnostics and troubleshooting : AC / DC motor controllers, servo / stepper motors, PLCs, and conveyor systems.

Proficiency in networking and IT systems : routers, firewalls, switches, LAN / WAN, IP addressing, etc.

Ability to read and interpret engineering drawings, schematics, and diagrams .

Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook).

Familiarity with MS Project, AutoCAD, and SolidWorks is an advantage.

Qualifications

Technical degree in Mechanical / Electrical Engineering or

10-15 years of vocational experience in a relevant engineering discipline.

Personal Attributes

Self-motivated and highly organized; capable of working independently.

Strong communicator with excellent customer service skills .

Capable of lifting up to 50 lbs , working at heights, in confined spaces, and on ladders.

Willingness to travel 30-70% of the time and work on-call hours , including nights / weekends / holidays.

Other Requirements

Fluent in English; additional language skills (e.g., French or Italian) are a plus.

Valid passport and driver's license with a clean driving record.

Compensation & Benefits

Competitive salary (to be defined)

Company laptop and cell phone

Travel & expense reimbursement

Opportunities for international travel , training, and career growth in a high-tech industry

Company Description

W3Global was established in 2006 in Fremont, CA with a vision : simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services

W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise

W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision : simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.