Administrative Lab Services Coordinator

Overview

Fully On-Site : Monday - Friday, 6 : 00 AM - 2 : 30 PM

Reporting to the Practice Director, this mission critical position is responsible for departmental administrative tasks and the review of complex patient appointment sets and associated lab work. The Lab Services Coordinator (LSC) works in a busy environment with a high patient volume, managing complex tasks while balancing multiple real-time priorities, and, when appropriate, acting as the escalation point for issues presenting at main reception. The LSC is an ambassador of the DFCI patient experience while efficiently managing the patient check-in process; uploading outside imaging into Epic, being responsible for offering exemplary customer service and resolving and triaging issues presented during both face-to-face or telephone interactions.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV / AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician / researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Position Context

Reporting to the Practice Manager and working under the guidance of the Lab Services LSC Lead, this mission critical position is responsible for the following :

Responsibilities

• Check-In / Administrative : Verifies complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines
• Acquires, enters and links verbal lab orders from Providers
• Maintains confidentiality of Protected Health Information (PHI)
• Performs past-pending reconciliations
• Provides superior customer service to all patients, family members, physicians and staff in accordance with the DFCI Customer Service Standards
• Performs front desk check-in functions : verifies patient identification; prints patient wristbands; assigns Real-Time Locating System (RTLS) badges; and asks patients screening questions. Prints and reviews appointment schedules for patients
• Notifies nursing and lab staff of issues as needed
• Answers telephone and provides general disease or program-specific information to callers within the scope of knowledge and authority
• Reviews missing labs reports and works with staff from other departments to resolve missing labs
• Identifies inconsistencies with, or outstanding questions regarding lab panel orders. Works directly with Providers to reconcile the order to prevent a delay for the patient
• Transports wheelchair patients or arranges for patient Escorts and / or wheelchairs

Imaging Services

Patient Experience

Communication and Collaboration

Emergency Response

Regulatory Compliance and Quality Improvement

Information Technology

Qualifications

Lab Services Coordinator I :

Bachelor's degree preferred. Prior customer service experience preferred.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. We are committed to diversifying our faculty and staff. If working in this organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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