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UCaaS Advisor : Sales Retention & Growth Lead

UCaaS Advisor : Sales Retention & Growth Lead

ZoomLansing, MI, US
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Overview

We are seeking a dynamic and experienced UCaaS Adoption & Retention Lead to drive growth and adoption of Zoom Phone.

Responsibilities

  • Develop and execute strategic campaigns to drive Zoom Phone adoption within accounts.
  • Create and implement competitive displacement strategies to replace incumbent UCaaS solutions with Zoom Phone.
  • Partner with Account Executives to identify opportunities, develop account strategies, and drive complex sales cycles.
  • Design and execute targeted outreach campaigns to generate conversations and opportunities.
  • Provide product expertise and competitive positioning throughout the sales cycle.
  • Conduct technical and business value demonstrations highlighting Zoom Phone's advantages.
  • Navigate complex stakeholder environments to secure buy-in for migration to Zoom Phone.
  • Track and report on adoption metrics, pipeline development, and competitive displacement success.
  • Collaborate with Customer Success teams to ensure smooth implementation and adoption.

Qualifications

  • Proven experience in UCaaS (Unified Communications as a Service) sales, preferably with direct Zoom Phone or competitive product experience.
  • Strong hunting skills with demonstrated success in new business development and competitive displacement.
  • Experience designing and executing multi-touch sales campaigns and strategic plays.
  • Ability to manage complex and competitive sales cycles with multiple stakeholders.
  • Excellent collaboration skills, particularly in working with Account Executives in an overlay specialist capacity.
  • Strong technical aptitude with the ability to articulate the business value of UCaaS solutions.
  • Experience with sales methodologies and CRM systems.
  • Outstanding communication and presentation skills.
  • Self-motivated with excellent organizational and time management abilities.
  • Bachelor's degree or equivalent experience.

    • What You'll Bring

  • Deep understanding of the UCaaS competitive landscape and value propositions.
  • Proven track record of displacing incumbent communications solutions.
  • Experience working in a specialist overlay sales model.
  • Strategic approach to account planning and opportunity development.
  • Ability to build strong relationships with Account Executives and customers.
  • Results-oriented mindset with focus on driving measurable adoption metrics.

    • Why This Role Matters

    As the UCaaS Retention Lead, you will directly impact both customer satisfaction and revenue growth. Your work will directly benefit Account Executives, creating a win-win scenario for our customers, our sales team, and Zoom's business objectives. You\'ll play a crucial role in maximizing the value of our existing customer relationships while helping organizations modernize their communications infrastructure with Zoom Phone.

    Salary Range

    Minimum : $174,500.00

    Maximum : $389,400.00

    In addition to the base salary and / or OTE listed, Zoom has a Total Direct Compensation philosophy that takes base salary, bonus and equity value into consideration. Starting pay will be based on a number of factors and commensurate with qualifications & experience.

    We also have a location-based compensation structure; there may be a different range for candidates in this and other locations.

    What to Expect

    Anticipated Position Close Date : 09 / 30 / 2025

    Ways of Working

    Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role (Hybrid, Remote, or In-Person) is indicated in the job description / posting.

    Benefits

    Our benefits program offers a variety of perks to help employees maintain health and well-being; support work-life balance; and contribute to the community. For more information, check the Benefits section during the application process.

    About Us

    Zoomies help people stay connected so they can get more done together. We build the best collaboration platform for the enterprise with products like Zoom Phone, Zoom Contact Center, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

    Our Commitment

    We're committed to fair hiring practices. If you require an accommodation during the hiring process, let us know—we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form. This form is solely for applicants who require an accommodation due to a qualifying medical disability.

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    Growth Lead • Lansing, MI, US