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Clinic Manager

Clinic Manager

Government JobsLubbock, TX, US
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Public Health Clinic Director

Under general direction, the director of public health organizes and directs the day-to-day business operations of the Public Health Clinic. The position oversees patient access, scheduling, clinic flow, staff supervision, billing coordination, inventory management, and policy / procedure development to ensure efficient, compliant, and patient-centered services across clinic programs (ICC, STI, Immunizations, and HIV). This position is non-clinical and does not provide direct patient care.

Essential Functions

  • Provide daily supervision, coaching, and performance management of front desk / patient access staff and clinic nursing / support staff.
  • Conduct regular huddles and monthly clinic staff meetings; develop agendas, document action items, and track follow-through.
  • Monitor patient flow and wait times; implement process improvements to meet service level targets.
  • Build and maintain clinic schedules for ICC, STI, Immunizations, and HIV / Hep C; align resources with demand. Coordinate provider schedules and coverage across all clinic programs.
  • Serve as primary liaison to Billing / Revenue Cycle to ensure accurate registration, charge capture, coding, and claim submission.
  • Review superbills and front-end documentation for accuracy; conduct front desk QA audits and corrective training.
  • Track and report visit volumes, payer mix, no-show rates, denials trends, and other key performance indicators; recommend corrective actions.
  • Develop, implement, and maintain administrative procedures (e.g., no-show, release of information, front desk standards, late clinic operations) in alignment with department policy.
  • Approve and manage user access and roles within the EMR; maintain access logs and ensure adherence to HIPAA and security standards.
  • Coordinate with IT / IS on downtime procedures and connectivity issues; ensure staff are trained on downtime and recovery workflows.
  • Maintain documentation and records required for state and federal program compliance.
  • Oversee ordering and receipt of clinic supplies, medications, and vaccines; maintain par levels and secure storage.
  • Maintain medication and vaccine inventory systems; conduct routine cycle counts and annual physical inventories.
  • Partner with public health program managers and leads to meet grant / program deliverables; provide routine operational reports to leadership.
  • Investigate service concerns; implement corrective action plans and communicate resolutions to stakeholders.
  • Collaborate with Communications to promote clinics (e.g., late vaccine nights, back-to-school events).
  • Support emergency operations and surge activities as assigned (may include after-hours or weekend work).
  • Additional duties as assigned.

Qualifications

Required

  • Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or a closely related field; equivalent combination of education and progressively responsible clinic / healthcare operations experience may be considered.
  • Three (3) years of experience in clinic or healthcare operations, including staff supervision.
  • Demonstrated proficiency with electronic medical record (EMR) systems and Microsoft Office / 365 (Word, Excel, Outlook, Teams).
  • Working knowledge of HIPAA, patient registration / intake workflows, scheduling, charge capture / coding basics, and healthcare compliance.
  • Valid state driver's license.

    • Preferred Qualifications

  • Five (5) or more years of ambulatory / clinic operations leadership.
  • Experience with immunization programs (including TVFC), vaccine inventory management, and medication / supply purchasing.
  • Familiarity with public health program operations (STI, HIV, immunizations, lab) and grant-funded environments.
  • Experience with quality improvement (QI) methods and dashboard reporting.
  • Exposure to revenue cycle functions (front-end edits, denials prevention, reconciliation).

    • Knowledge and Abilities

    Knowledge, Skills & Abilities

  • Knowledge of clinic operations, scheduling optimization, and patient access best practices.
  • Knowledge of inventory controls, cold-chain management, and chain-of-custody documentation.
  • Skill in staff leadership, coaching, and conflict resolution; ability to build a culture of accountability and service.
  • Skill in data analysis and performance reporting; ability to translate metrics into operational improvements.
  • Ability to write clear SOPs / policies and train staff to consistent competency.
  • Ability to manage multiple priorities, meet deadlines, and adapt to changing program needs.

    • Working Conditions & Physical Requirements

  • Work is performed in a clinical office environment with frequent computer use and periods of standing / walking in clinic areas.
  • Occasional lifting / moving of supplies up to ~25 pounds.
  • Occasional evening hours required for late vaccine clinics; additional hours may be required during public health emergencies or surge responses.
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    Clinic Manager • Lubbock, TX, US