Account Clerk II

Account Clerk II

Join the County of Sonoma Human Services Department as an Account Clerk II! Starting salary at $34.51 / hour ($72,026 / year) plus a competitive total compensation package!

The Human Services Department is looking for a candidate who loves to problem solve, possesses a strong sense of logic, enjoys reviewing tables and matrices of numbers, and wants to provide a high-level of customer service to their colleagues and the general public. If you are adaptable, able to shift gears quickly, and like working in a fast-paced environment - join us now! Becoming an Account Clerk II is a great way to start or advance your career journey with the County of Sonoma. This Account Clerk II position sits in the In-Home Support Services (IHSS) Division of the Human Services Department (HSD). They are primarily responsible for reviewing and adjusting transactions and accounts, and authorizing payments in compliance with established procedures, regulations, and record keeping practices. Additional responsibilities include :

• Providing excellent customer service, including answering phone calls from clients and assisting with questions
• Screening documents for accuracy and adherence to established requirements
• Assisting with new provider enrollment by entering personal information accurately and timely into the IHSS database
• Completing verifications from multiple sources (banks, apartment complexes, medical, and others) accurately per IHSS confidentiality policies
• Answering provider questions regarding timesheets, pay period breaks, overtime, submitting timesheets, and paycheck tracking
• Sorting and processing mail, and creating letters, forms, reports, memos, and notices
• Assisting providers with various documents including tax, live-in provider, sick pay, and new provider forms
• Corresponding with other County departments, external vendors, and the general public
• Utilizing multiple databases and forms, including Payroll and Public Authority (PAPA), CMIPS, Provider Enrollment and Registry System (PEARS), Microsoft Office suite (Outlook, Word, Excel), Acrobat PDF, and others

The ideal candidate will possess many of the following :

About the Human Services Department (HSD) : As the largest agency in Sonoma County government, the Human Services Department's mission is to build upon strengths, as we bridge clients to opportunities through responsive safety-net services. We work to protect vulnerable children and adults, to help people rise above poverty and thrive in our community, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services.

The department is dedicated to providing responsive, client-focused services so that all in our community can live freely chosen lives up to their full potential throughout their lifespan. The core values that drive our work are dignity, humility, integrity, responsiveness, partnership, and belonging.

HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work / life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community. The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community.

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits

This recruitment is currently being conducted to fill an Account Clerk II position in the Human Services Department. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified candidates who wish to be considered for future positions should consider applying to this recruitment.

Application submissions require the Supplemental Questionnaire to be completed. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications.

The selection procedure will consist of the following examination : An Application and Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass / not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position.

Each applicant will be evaluated based on the following criteria : Relevance of work history, related experience, and achieved level of education and / or training as described in the application and responses to the supplemental questions.

A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter.

Applications are accepted online at www.yourpath2sonomacounty.org. Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be received by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.