Security Supervisor

Security Officer

Essential Duties and Responsibilities

Assist the Shreveport Convention Center / Municipal Auditorium Security Manager in such a manner as to ensure the highest possible level of security and comfort to all tenants, patrons, and employees. Promote customer service, positive public relation approach to the execution of his / her duties and within the Security Staff. Must be able to function in a team environment. Assist with planning the service and operational work requirements of the Security Department. Obtaining optimum and most economical use of manpower and equipment. Obtains adequate fact and data, such as scheduled events and number of participants, to determine service needs. Enforce all building policies and procedures to assure safety and security for all. Respond to and investigate all accidents / incidents on property(s). Reviews the work performance to all subordinate personnel. Recommends disciplinary actions. Assist in developing and implementing policies, procedures and training programs for Command Officers and Event Security. Participates in event planning and coordinates with local Law Enforcement and First Responders. Intervenes in disturbances / incidents in order to maintain peace or to restore order. Assist with difficult, high priority, sensitive or emergency operational task, as dictated by the Senior Security and Parking Manager. Assist in monitoring and evaluating security operations to ensure resources are productively utilized and adequate work quality standard are maintained. Assist all other departments as needed. Must be able to multitask. Responsible for maintaining all aspects of Security Command Office. Responsible for direct supervision all Command Officers and Event Security. Responsible for payroll, and scheduling security for both events and daily operations. Must maintain a professional appearance and demeanor at all times. Maintain and enforce SMG appearance standards. Must be able to work irregular hours such as evening, nights, weekends and holidays. Other duties as assigned

Qualifications

Good communication skills. Must be 18 years of age or older. Excellent customer service skills. Must be able to pass a background check to include a credit history report and meet corporate minimum requirements. Three to Five years' experience in Security and (2) years in supervisory capacity.

Supervisory Responsibilities

Assist training employees; assigning and directing work. Supervise, motivate, and develop security guards. Responsible for direct supervision all Command Officers and Event Security.

Working Conditions

Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays and can work flexible schedules. NON-SLIP SHOES REQUIRED. Must be able to stand for long periods of time.

Education and / or Experience

High school diploma, Windows and Microsoft Office Three to Five years' experience in Security and (2) years in supervisory capacity.

Skills and Abilities

Knowledge of Criminal law as it relates to the parameters of security enforcement. Ability to learn and enforce Policies and Procedures of SMG / SCC Security Department. Communicate effectively both verbally and in writing Demonstrate exceptional skills in customer relations, communications and problem solving. Work independently, exercising sound judgment and initiative. Ability to work effectively in a team environment, remain flexible and adjust to situations as they occur. Manage delicate situations, sometimes in public, in a professional and diplomatic manner Stay calm in emergency situations in order to make critical, immediate decisions Must be able to operate a motor vehicle, telecommunication system, radio device and surveillance equipment. Computer Skills Computer Skills to include MS Office, Electronic time keeping System, preferably Etime experience Operate surveillance equipment.

Physical Demands

Position requires walking and standing for extended periods of time, may be subject to adverse conditions; able to work long hours as well as holiday and weekends as irregular hours may be required, may be exposed to physical confrontations, ability to lift or move up to 50 pounds and may be exposed to moderate to extreme noise during events. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.