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Sales Services Project Specialist
Sales Services Project SpecialistSteelcase • Winston-Salem, NC, United States
Sales Services Project Specialist

Sales Services Project Specialist

Steelcase • Winston-Salem, NC, United States
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General Information

Country : USA

State : North Carolina

City : Winston-Salem

Office Location : Obsolete - 500 West 5th Street - #63 - Steelcase / Coalesse Concierge - c / o Flywheel Co-Working - - -

Date posted : 27-Oct-2025

Business Function : Sales

Position Type : Full-Time / Regular

Description

Steelcase is hiring a Sales Services Project Specialist to deliver a premium Ancillary "concierge" customer experience by partnering with Sales, Dealers, and Designers to manage key accounts, bids / proposals, and daily operations across multiple business channels. This role serves as a product expert and escalation point, ensuring seamless pre-sell and order management support for both internal and external customers.

Helping You Thrive By :

  • Offering competitive wages and benefits, that support your life both in and out of work.
  • Providing a flexible hybrid work schedule, meaning we expect the office to be your primary place of work, balanced with choice and control.
  • Creating continuous learning opportunities to help you grow and upskill.
  • Fostering a culture of inclusion where employees feel seen, heard and valued - and living it out every day.
  • Empowering you to make a meaningful impact on people and the planet through your work and Steelcase's ongoing commitment.

You'll support meaningful work by :

  • Coordinating bid proposal efforts by aligning internal resources to ensure timely and accurate submissions, driving increased Ancillary sales opportunities.
  • Supporting Sales and Dealers with daily product quotes, bid / proposal assistance, and "Flip the Spec" opportunities, ensuring smooth pre-sell engagement for key accounts and projects.
  • Managing pre-sell readiness by reviewing textiles, pricing, and special quotes, and maintaining active communication through calls, emails, and forecast reviews.
  • Overseeing order management for key accounts and Portfolio Dealers, ensuring pre-sell commitments are met and supporting order clarifications, acknowledgments, and workflow changes.
  • Providing concierge-level support to field sales, streamlining complex processes, and offering feedback to Marketing, Sales, and IT for continuous improvement.
  • Contributing to team leadership and development, including time / attendance tracking, training, performance reviews, and active participation in business improvement initiatives.

    • Minimum Qualifications :

  • 5+ years of experience in customer service and / or sales support
  • Excellent communication skills, both oral and written
  • Ability to handle multiple projects, tasks and deadlines simultaneously

    • Desired Skills and Experience :

  • Associate's degree or higher
  • Prior leadership experience (doesn't have to be formal)
  • Experience in the furniture industry

    • Doing Better For People And Planet :

    Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

    Why People Choose to Work with Us :

    At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

    Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com

    #associate

    #Hybrid

    #Marketing

    #Sales

    #Project_Management

    #LI-WV1

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    Project Specialist • Winston-Salem, NC, United States