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Restaurant General Manager (New Concepts) - Maryland

Restaurant General Manager (New Concepts) - Maryland

Live! Casino & HotelElkridge, MD, US
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General Manager For New Concept Restaurant

As the General Manager for our New Concept Restaurant, you'll be at the forefront of creating a vibrant and engaging guest experience. This role demands a dynamic leader who can inspire our team and elevate guest interactions, transforming our outlet into a high-energy destination. You will oversee daily operations, ensuring compliance with company policies, delivering exceptional service, and driving our vision of an exciting and dynamic environment.

Where You'll Make an Impact :

  • Foster strong collaborations with culinary and front-of-house teams to guarantee outstanding guest service and consistent, high-quality food presentation.
  • Drive late-night operations and entertainment programming, ensuring seamless coordination between service, security, and event teams to deliver vibrant, safe, and memorable guest experiences.
  • Engage in open communication with staff, nurturing a spirited and energized team culture.
  • Lead training initiatives for all team members, focusing on exceptional guest service and engagement.
  • Monitor and enhance the quality of service and the efficiency of food and beverage orders.
  • Analyze guest feedback and trends to innovate and adapt our offerings to meet their evolving needs.
  • Develop and implement creative marketing strategies to attract new guests and build loyalty, including special events and promotions.
  • Lead VIP service strategy, including bottle service, private bookings, and high-touch guest engagement for premium clientele.
  • Leverage social media to enhance venue awareness and engage with the community.
  • Plan and execute unique events that align with our new concept, ensuring a fresh and exciting atmosphere.
  • Cultivate partnerships with local artists, DJs, and performers to curate a dynamic calendar of live entertainment aligned with brand identity and guest demographics.
  • Manage crowd flow, guest safety, and capacity planning during peak hours and special events, balancing ambiance with operational control.
  • Maintain the restaurant's physical appearance and ambiance to create a captivating dining experience.
  • Ensure compliance with all relevant food, alcohol, and health regulations.
  • Collaborate with culinary and purchasing teams to maintain optimal inventory levels and cost control.
  • Continuously seek opportunities for process improvements to enhance guest experiences and operational efficiency.
  • Other duties as assigned.

Skills to Help You Succeed :

  • Have general knowledge of spirits, wine, beer, and cordials.
  • Creative mindset with a passion for developing innovative concepts and experiences
  • Flexible work schedule.
  • Knowledge of sanitation laws and health regulations and applicable OSHA regulations
  • Knowledge and experience in POS systems such as Micros, Aloha
  • Knowledge of budgeting, P&L review, percentages, variances, etc.

    • Must-Haves :

  • High school diploma or equivalent required; 4-year degree in related fields preferred.
  • 5-7 years experience in restaurant management and supervision.
  • Ability to :
  • Accuracy in completing assigned duties in a timely manner
  • Must be certified in alcohol awareness
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

    • Physical Requirements :

  • Ability to work long hours
  • Ability to stand for long periods of time without sitting or leaning
  • Ability to climb stairs multiple times daily
  • Ability to handle multi-tasking-heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
  • Ability to climb, bend, stretch, twist, or reach with your body and arms
  • Ability to work under variable temperatures and noise levels
  • Use of stairs and elevators

    • Perks We Offer You

  • Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include :
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
  • On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
  • Training and pathways for career growth
  • Robust Rewards & Recognition Programs
  • Annual Merit Based Pay Increases
  • Discretionary Performance Bonuses
  • Discretionary Service Bonuses
  • Free parking
  • Free food and discounted meals
  • Live! Hotel, Food & Beverage, and Entertainment Discounts

    • Life at Live!

    Individuals chosen to be part of the Live! Team can expect :

  • To be part of an exciting experience unlike any other in the market.
  • To be given the power and responsibility to put service and community first.
  • To come together as a strong team, while valuing and celebrating our diversity.
  • To be given the tools, resources, and opportunity to grow in their career.
  • To work hard and have fun.
  • Live is a 24 hour / 7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
  • The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.
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    Restaurant General Manager • Elkridge, MD, US

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