Credit Union Collections Specialist

The Credit Union Collections Specialist manages delinquent loans and account recovery. Reduces losses through early intervention (calls, texts, emails, letters), negotiate repayment plans, and, when necessary, initiate repossessions or legal actions. Regular reporting, compliance, and member counseling are key responsibilities. The schedule for this position is Monday - Friday, 8 : 00am-5 : 00pm.

Delinquent Management

• Monitor past due loans (consumer, auto, real estate, credit cards) and negative accounts.
• Reach out by phone, email, text, and mail.
• Utilize skip trace options when you have unreachable members.
• Document all interactions with members.

Member Counseling & Negotiation

Asset Recovery & Collateral Management

Reporting, Legal & Compliance

Performs other duties as assigned.

EDUCATION :

Required : High school diploma or GED

Preferred : Bachelors

EXPERIENCE :

Required : 1-3 years work experience

Strong communication (verbal / written), negotiation, multitasking, analytical thinking and attention to detail.

Preferred : Experience in a bank or credit union

LICENSURE / CERTIFICATION / REGISTRY / LISTING :

Equal Opportunity Employer At Cone Health, we strive to create a welcoming atmosphere that celebrates a diverse and unique workforce. We believe in offering equal opportunities for employment to all applicants and employees, regardless of their race, religion, age, sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or any other characteristic protected by law. Our hiring and employment choices are based on each individual's qualifications, skills and performance. We believe that by embracing the diversity of our team, we can better serve our patients, communities and each other.