Director of Hotel / Hotel General Manager - Maryland

Hotel General Manager

Min Compensation : USD $99,000.00 / Yr.

Max Compensation : USD $123,000.00 / Yr.

Overview

Why We Need Your Talents : The Hotel General Manager is responsible for the overall leadership and management of the hotel departments and for delivering a Fun, Friendly, and Comfortable experience for all Team Members and Guests. You will establish and maintain the standards for a 4-star boutique hotel experience. Reports to the property General Manager.

Responsibilities

Where You'll Make an Impact :

• Supports, develops, and implements strategic operational and service strategies that lead Live! to become and remain the market leader in the area of occupancy, rate, and guest satisfaction scores.
• Responsible for planning, controlling, communicating, and implementing procedures and processes for the overall efficient operations of the business under the conditions of the Maryland Gaming Commission.
• Directs and leads staff in developing strategies to accomplish objectives approved by ownership and oversees implementation in partnership with Live! Casino & Hotel leadership teams.
• Directs the hotel department's staff; Front Office (Front Desk and Bell / Door), Housekeeping, Food and Beverage, Facilities.
• Partners with the VP of Sales to help execute the Live! Sales and strategy.
• Collaborates on the operation of the Contact Center.
• Liaises with the Finance Division to ensure adherence and enforcement of all related Live! Casino & Hotel policies and controls.
• Directs and leads the preparation of short-term and long-term business plans and budgets based on broad corporate goals and growth objectives, with operational assistance from all functional areas.
• Evaluates the results of overall operations regularly and systematically.
• Supports the revenue optimization strategy to yield maximum financial results for the company.
• Enforces and monitors Learning & Development endeavors to deliver 4-star rated service to guests.
• Ensures that expectations of all direct reports are clearly defined and understood.

Skills to Help You Succeed :

Ability to :

Maintain visual attention and sustained mental concentration for significant periods of time.

Create innovative strategic plans that are guest service-oriented.

Analyze and interpret marketing research and financial data.

Interpersonal Skills.

Detail Oriented.

Operational Knowledge.

Team Building.

Financial Management.

Flexible Schedule.

Qualifications

Must-Haves :

Education :

High School Diploma or GED required

2 year degree in hospitality, finance or management (or) equivalent work experience is preferred.

Experience :

Five to ten years of related experience and / or training, or an equivalent combination of education and experience.

Experience at a 4 or 5 star rated Hotel is required.

Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements :

Ability to stand and walk for extended periods of time and move up and down steps daily

Ability to lift 20-30 pounds

Use of stairs and elevators

What We Offer

Perks We Offer You

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include :

Free Basic Life Insurance

Free Short Term & Long-Term Disability

Generous retirement savings options

Paid Time Off

Tuition Reimbursement

On-site Wellness center for Team Members and eligible dependents (Maryland Property only)

Training and pathways for career growth

Robust Rewards & Recognition Programs

Annual Merit Based Pay Increases

Discretionary Performance Bonuses

Discretionary Service Bonuses

Free parking

Free food and discounted meals

Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect :

To be part of an exciting experience unlike any other in the market.

To be given the power and responsibility to put service and community first.

To come together as a strong team, while valuing and celebrating our diversity.

To be given the tools, resources, and opportunity to grow in their career.

To work hard and have fun.

Live is a 24 hour / 7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.

The casino is large and fast paced, requiring the ability and energy to move about with a true sense of urgency!

Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.

You will work in an environment where smoking is allowed.