Technical Support- L2

Job Title : Technical Support

Location : Atlanta , GA

Job Description :

• System Configuration & Customization Configure modules, entities, workflows, and business rules to align with organizational requirements.
• Dynamics 365 F&O & CRM System Configuration & Customization Configure modules, entities, workflows, and business rules to align with organizational requirements.
• User Access & Security Management Administer user roles, permissions, and data access levels to ensure proper security and compliance.
• Data Integration & Migration Oversee import / export of data
• Monitoring & Performance Optimization Track system health, troubleshoot performance issues, and ensure platform uptime and responsiveness.
• Testing & Deployment Support Participate in testing new features, upgrades; assist in deploying solutions into production.
• Documentation & Training Maintain documentation on system processes, configurations, and train users or support teams on Dynamics functionality.
• Issue Resolution & Technical Support Serve as first-line support for Dynamics-related issues and coordinate with Microsoft or internal tech teams for resolution.

Must Have Skills :