Bilingual Customer Service Advocate

A company is looking for a Bilingual Customer Service Advocate I.

Key Responsibilities

Provide accurate and courteous responses to customer inquiries via various communication channels

Initiate adjustments and conduct research to resolve inquiries, coordinating with other departments as needed

Maintain records on customer feedback and complaints, providing management with insights for process improvements

Required Qualifications

High School Diploma or equivalent

Fluency in both Spanish and English

Basic computer operating skills and familiarity with standard office equipment

Preferred : Associate Degree

Preferred : 2 years of customer service or call center experience