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Manager, AAC Program

Manager, AAC Program

The ALS AssociationUS
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Established in 1985, The ALS Association is the only national nonprofit organization fighting ALS on every front.

By leading the way in global research, providing assistance for people with ALS through a nationwide network of chapters, coordinating multidisciplinary care through certified clinical care centers, and fostering government partnerships, The Association builds hope and enhances quality of life while aggressively searching for new treatments and a cure.   POSITION SUMMARY :

  • The Manager, AAC Program is responsible for managing all aspects of Augmentative and Alternative Communication (AAC) and Assistive Technology (AT) services, in alignment with the Association’s Independence & Mobility guidelines and Standard Operating Procedures (SOPs).
  • This role involves day-to-day operations, program development, tracking, reporting, stakeholder communication, and technical support. This position requires a blend of technical, logistical, and customer-facing skills to support people living with ALS across multiple states.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Core responsibilities include, but are not limited to : Manage daily logistics related to AAC device preparation, shipping, returns, and related accessories (e.g., mounts).
  • Maintain and update inventory across physical and virtual platforms; coordinate with volunteers and vendors to ensure accurate tracking and availability.
  • Perform device clearing, servicing, and basic troubleshooting both in-person and remotely.
  • Build and sustain partnerships with external AAC providers to facilitate referrals and service coordination.
  • Assist with the intake and assessment of donated equipment; oversee device retirement and reallocation processes.
  • Provide education to stakeholders and make appropriate referrals within the AAC program.
  • Oversee centralized device reallocation and deployment processes.
  • Provide remote AAC support in areas with limited on-the-ground resources.
  • Assist with tracking program metrics, data collection, and reporting to support continuous improvement.

    • SUPERVISORY RESPONSIBILITIES :

  • This position does not have supervisory responsibilities.

    • QUALIFICATIONS :

  • Bachelor’s degree in a related field (e.g., rehabilitation, speech-language pathology, occupational therapy, assistive technology) — or in lieu of education, a minimum of 4–6 years of relevant professional experience.
  • Certification or licensure (ATP, OT, or SLP) preferred.
  • Experience with AAC and assistive technology Minimum of one year experience with durable medical equipment and complex rehab needs specific to ALS is a plus.
  • Highly organized with attention to detail.
  • Basic proficiency in Microsoft Office Suite.
  • Self-starter with ability to manage several projects simultaneously.
  • Exceptional customer service and interpersonal communication skills.
  • Ability to travel; occasional evening / weekend availability.

    • Preferred Qualifications :

  • Strong organizational and logistics management skills.
  • Comfortable with technology; capable of basic troubleshooting and remote support.
  • Prior experience with AAC / AT devices or a demonstrated ability to learn quickly.
  • Ability to work independently while maintaining clear, compassionate communication with families and team members.
  • Familiarity with JAMF, Salesforce, Quick Assist, Apple Business Manager, or similar platforms is a plus.
  • Adaptable and responsive to changing program needs across regions.
  • Committed to consistency, standardization, and collaborative problem-solving.
  • Background in assistive technology, rehabilitation, occupational therapy, or speech-language pathology is preferred.

    • PAY TRANSPARENCY :

  • The ALS Association’s pay range for this position is $50,649 - $79,347 annually.
  • The ALS Association has compensation ranges for various work locations throughout the United States, allowing us to compensate employees competitively and consistently in diverse geographic markets.
  • The above-listed listed range shows prospective compensation for this role; the appropriate range will be established by what is eventually determined to be the candidate's primary work location.
  • Various factors, including the complexity and significance of the role, job duties / requirements, relevant experience and abilities, and primary work location, determine individual compensation.
  • Compensation ranges are evaluated and typically adjusted on a regular basis.
  • Offers are made within the compensation range that is in effect at the time of the job offer.
  • The Association may, at its discretion, offer merit-based increases tied to individual performance.
  • The benefits listed may differ depending on employment status with the Association.
  • Healthcare benefits, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, well-being benefits, paid time off and several paid holidays are available to Association employees, among other benefits.

    • We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

  • The ALS Association endeavors to make www.als.org accessible to any and all users.
  • If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email onlineaccommodations@alsa-national.org.
  • This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
  • The ALS Association highly encourages their employees to be fully vaccinated, as considered per the CDC guidelines, with the COVID-19 vaccination.
  • Requirements to have or obtain a COVID-19 vaccination may be applicable by state, local, and other federal orders or applicable lawful requirements by third-party clinics, vendors, or events attended on ALS Association business.
  • If applicable, proof of vaccination will be required, unless approved for a legally required exemption by The ALS Association.
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    Program Manager • US